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Jared Serbu, DoD Reporter, Federal News Radio

When the Department of Veterans Affairs finally started transitioning its claims process from paper to digital two years ago, not everything worked perfectly. T...

Federal News Network Staff

October 30, 2014 4:15 pm

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wfedstaff | April 17, 2015 9:08 pm

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When the Department of Veterans Affairs finally started transitioning its claims process from paper to digital two years ago, not everything worked perfectly. The Veterans Benefits Management System was prone to crashes and didn’t exactly get a warm embrace from its users. But VBMS has matured a bit since then. In the fourth quarter of 2014, it had zero unplanned downtime, and VA is just about to process its one million claims in an entirely-paperless format. Dawn Bontempo, director of Veterans Benefits Management System, talked about the progress with Federal News Radio DoD Reporter Jared Serbu.