5:07 pm, April 17, 2014

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  • Its encouraging
    MarkC
    to see some of the principles of good management carry through for some 20 years since the first Federal Quality Institute initiated efforts. The ideas that W Edwards Deming provided still make sense -- even in Government. Performance measures by themselves have some value, but when directly linked to a viable strategic plan, they can transform an agency from the ground up. Everyone needs to know how they are contributing to the mission. When people know that, they can have a real passion for their work.
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