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(AP Photo/Ted S. Warren)

From airports to immigration to emergency relief, DHS urged to improve 'customer experience'

The Homeland Security Advisory Council’s latest report suggest better staffing models, improved technology and other actions could improve CX at several DHS components.

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Tools, resources and more for FEHB enrollees during the final days of Open Season

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Why a continuing resolution is 'not enough' to resolve staff issues at SSA

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JEDI

DoD launching unclassified JWCC services this month, secret and top secret coming next year

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Editor's Pick

NASA

New episodes added of The Space Hour

The Space Hour is back with four new episodes. Host Eric White speaks to the co-leader of the University of Arizona's Space Domain Awareness Lab, a NASA flight director and a scientist at NASA's Ames Research Center studying fruit flies, of all things.

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Defense officials say a year-long continuing resolution would be 'The Bad Place'

Many of DoD’s plans and programs will have to wait if the budget goes to a year-long continuing resolution.

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Lawmakers push intelligence community to speed up hiring timelines

Congress wants intelligence agencies to work toward hiring most employees within six months.

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Language to block future Schedule F absent from compromise version of NDAA

Though the compromise version of the 2023 NDAA removes language preventing a revival of Schedule F, the bill includes provisions to expand workers’ compensation for federal firefighters and create an online directory of political appointees.

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Creating frictionless CX

Federal News Network reporters take a look at efforts at Customs and Border Protection, the Defense Information Systems Agency and the Veterans Affairs Department to share insights on how agencies are tackling the CX challenge.

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In the federal space, people need phishing-resistant authenticators

Ross Foard comes to his position at the Cybersecurity and Infrastructure Security Agency with experience. Lots of it. His long and storied federal career has landed him at CISA as an IT and information security specialist. “It’s probably,” he said, his “most rewarding” position to date.

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Federal agencies deploy Chinese drones in U.S. airspace

You might not be familiar with a company called DJI. It’s a large, Chinese drone manufacturer. The Army and Interior Department have banned DJI products, because the company — which is closely associated with the Chinese Communist Party — is a security threat.

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After the Huawei and ZTE bans, what's next for China trade policy

The administration, prompted by Congress, has banned sales of telecommunications gear from Chinese companies. Now the question is: Should anything come next, when it comes to Chinese products that might have national security implications?

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NDAA compromise gives NARA $60M to address veteran records backlog

Congress is planning to give the National Archives and Records Administration significant funding to dig out from a pandemic-era backlog that’s kept veterans from applying for federal benefits.

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Defense News

JEDI

Pentagon’s new $9B cloud contract vehicle to start taking orders in next two weeks

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Pay & Benefits

600 EPA employees seek more promotion opportunities for tackling ‘more complex work’

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Tools, resources and more for FEHB enrollees during the final days of Open Season

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Technology

From airports to immigration to emergency relief, DHS urged to improve ‘customer experience’

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Why a continuing resolution is ‘not enough’ to resolve staff issues at SSA

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Workforce

600 EPA employees seek more promotion opportunities for tackling ‘more complex work’

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Why a continuing resolution is ‘not enough’ to resolve staff issues at SSA

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