One federal office has turned to employee monitoring technology in recent years, and it's led to a major rift between workers and management.
Over the last three years, customer experience went from buzzword to reality. What’s next? How are agencies elevating the total experience, both for the public and for federal employees?
Join us for the Federal News Network CX Exchange, an exclusive two-day event April 23 and 24.
New to civil service? We created this guide to provide insights and pointers to first-time feds. Be inspired by careerists and also get pointers to make the transition to your new job as smooth as possible. (Pssst: It includes health and life insurance cheat sheets too!)
As the second quarter of 2024 begins, there is a lot on the horizon for those who do business with the government.
CISA’s directive comes after Russian hackers broke into Microsoft’s corporate email accounts and stole messages with customers, including federal agencies.
Charlotte Lee, strategic lead for CX and innovation at Granicus, says effective communication is the key to better customer experience in government.
Federal agencies are looking at different ways to utilize artificial intelligence. But just how much of their budgets are agency leaders willing to put AI?
GSA is preparing to test out a facial recognition option for Login.gov, a one-stop shop for Americans to access government benefits online.
The U.S. Postal Inspection Service (USPIS) recently gave an update on its Project Safe Delivery.
Daily photos of things happening in and around the federal government.
