The IRS is telling lawmakers that billions of dollars in multi-year modernization funds are helping the agency provide a level of customer service.
One federal office has turned to employee monitoring technology in recent years, and it's led to a major rift between workers and management.
Over the last three years, customer experience went from buzzword to reality. What’s next? How are agencies elevating the total experience, both for the public and for federal employees?
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David Lebryk, the fiscal assistant secretary at the Treasury Department, said a new machine learning tool is reducing the chance of fraud from paper checks.
Postmaster General Louis DeJoy said USPS is seeing “significant issues” with on-time delivery in regions where USPS is opening massive new facilities.
The Windfall Elimination Provision and Government Pension Offset have both been around for decades. They reduce or rule out Social Security benefits for some.
Brian Mikkelsen, the vice president for US public sector at Datadog, said reducing tool complexity helps agencies understand how their systems are working.
The White House has given agencies until the end of the year to make sure their use of artificial intelligence is safe and fair.
The IRS’ direct file program was created to make things easier on taxpayers. Direct file, as its called, helps certain taxpayers file their tax returns for free
Daily photos of things happening in and around the federal government.
