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Website rebuild at US Citizenship and Immigration Services results in conspicuous transparency

The US Citizenship and Immigration Services has rebuilt its website in an extreme online makeover to streamline business at the agency. Text messaging, e-mail and cell-phone tools have been added in the hopes that wait times can be cut.

Tags: USCIS , technology , Alejandro Mayorkas , transparency ,

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How to improve your website

Sheila Campbell
Team Leader USA.gov
Gwynne Kostin
Director of New Media, DHS
March 17, 2009

Tags: tech , GSA , Shelia Campbell , USA.gov , best practices , Gwynne Kostin , DHS

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