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Feds improve customer service through data analysis

While government IT resources are shrinking, a dire need for improvements with customer interaction will be key to agencies survival.

Tags: management , customer service , mobile , ForeSee , e-government , BusinessUSA.gov , Federal Student Aid , Education Department , Dave Lewan , Mindy Chiat , Efrain Gonzalez , Government Executive magazine , Taeja Smith

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What Obama's address meant for feds

To a nation reeling from recession and facing long-festering problems, President Barack Obama has a simple reminder: "We are not quitters." But, what was he saying to feds?

Tags: mngt , stimulus , Dr. Daniel Kettl , transparency , tech , President Barack Obama , government 2.0

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The Web is dead, long live the Internet

Read why Wired's editor thinks so.

Tags: newscast , DorobekInsider , Must Reads ,

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