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Federal Student Aid shifting toward a customer-centric approach to IT

Jerry Williams, the CIO of FSA, said he's reorganizing his office to establish customer service representatives to help the mission areas use IT more successfully.
April 10, 2014

Tags: technology , Jerry Williams , Federal Student Aid , education , Dell Federal , contracting , ITIL , COBIT , IT management , Customer service , Ask the CIO , Jason Miller

Thursday - 04/10/2014, 01:54pm EDT
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