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CAM-I identifies steps to improve performance

(CAM-I) has come up with its own performance framework to improve performance.

Tags: CAM-I , budget , Derek Sandison , Strategic Alliances with Decimal Technology , Grant Thornton , Ward Melushi , Dorobek Insider

Tuesday - 03/15/2011, 05:03pm EDT
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Federal employee accountability: Will the rules change with a new Congress?

Bill Bransford, partner at the law firm Shaw, Bransford & Roth, joins host Bob Leins this week.
March 14, 2011

Tags: Bill Bransford , Shaw Bransford & Roth , pay and benefits , Bob Leins , NITP , For Your Benefit , accountability

Monday - 03/14/2011, 11:16am EDT
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New performance bill adds consequences for missed goals

John Kamensky of the IBM Center for the Business of Government tells host Francis Rose what's new in the updated Government Performance and Results Modernization Act of 2010.

Tags: John Kamensky , IBM Center for the Business of Government , management , Government Performance and Results Modernization A , In Depth , Francis Rose

Monday - 01/10/2011, 05:36pm EST
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Civil service jumps while economy slumps

The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating for callers. We get details from CFI's David Ham

Tags: management , Federal Drive , call center , CFI Group , David Ham , Suzanne Kubota , ACSI , customer satisfaction , lessons learned ,

Wednesday - 10/13/2010, 09:31am EDT
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Successful metrics for measuring agency performance

What should the administration really be doing? We learn all about that during this week's In Depth Conversation.

Tags: In Depth , In Depth Conversation , Jon Desenberg , John Kamensky , Robert Shea , OMB , Jeffrey Zients , Francis Rose , Dorothy Ramienski ,

Monday - 08/09/2010, 04:36pm EDT
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Government management recommended reading for summer

Performance expert John Kamensky tells me why he read, reviewed, and recommends the book "Performance Management in the Public Sector."

Tags: In Depth , Francis Rose , John Kamensky , IBM Center for the Business of Government , management ,

Friday - 07/23/2010, 06:34pm EDT
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OMB redefines performance expectations

As the President implements his policies and programs, federal executives recognize the continuing challenges ahead to deliver on results for the American people. OMB's Shelley Metzenbaum tells us more about the administration's perspectives and expectations for agency and executive performance.

Tags: Federal Drive , Executive Update 2010 , management , SEA , OMB , Shelley Metzenbaum , Suzanne Kubota , lessons learned , outcomes , ROWE , best practices

Wednesday - 06/16/2010, 11:10am EDT
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