Search Tags:  lessons learned

Prepare for the Worst

While it wasn't a warning, it was preparation for a warning.

Tags: security , Intel Briefing , JJ Green , terrorists

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Civil service jumps while economy slumps

The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating for callers. We get details from CFI's David Ham

Tags: management , Federal Drive , call center , CFI Group , David Ham , Suzanne Kubota , ACSI , customer satisfaction , performance

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NSPS transition 75 percent complete

The NSPS Transition Office is working itself out of a job. We get an update from director John James.

Tags: Federal Drive , NSPS , pay and benefits , John James , Suzanne Kubota , management

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IRS tries a pilot to make banking better

Treasury says it will launch a new pilot program to help capitalize on tax refund season as an opportunity to provide unbanked and underbanked Americans with access to safe, low-cost financial accounts. Assistant Secretary Michael Barr explains.

Tags: Federal Drive , Treasury , technology , best practices , Michael Barr , tax returns , banking , Suzanne Kubota

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CBP returns to TV for season 2 of 'Border Wars'

You can follow the officers and agents of U.S. Customs and Border Protection as they scour the inhospitable landscape at one of the busiest border crossings in the country, seeking to fight terrorism and intercept illegal entrants from the air, on the ground and at the ports of entry. Details from CBP's Bill Anthony.

Tags: Federal Drive , CBP , Border Wars , National Geographic Channel , reality TV , public relations , Bill Anthony , newsstand , Suzanne Kubota , management ,

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Defense Acquisition University president reflects on changes

After almost 50 years of service, Frank Anderson is retiring.

Tags: management , best practices , Defense Acquisition University , Frank Anderson , acquisition , DorobekInsider

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NPS IT team brings home the gold

The Alaska National Park Service IT/radio team has received the Alaska Federal Executive Association 2009 Civilian Team of the Year Award on the basis of cost savings to the government by means of technology. We learn more from NPS's Alaska region CIO, Dan Healey.

Tags: Federal Drive , management , technology , NPS , CIO , Dan Healey , best practices , Suzanne Kubota

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OMB redefines performance expectations

As the President implements his policies and programs, federal executives recognize the continuing challenges ahead to deliver on results for the American people. OMB's Shelley Metzenbaum tells us more about the administration's perspectives and expectations for agency and executive performance.

Tags: Federal Drive , Executive Update 2010 , management , performance , SEA , OMB , Shelley Metzenbaum , Suzanne Kubota , outcomes , ROWE , best practices

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Analyst: Don't drag out 'don't ask' changes

In reflecting on lessons learned, what was perhaps the most striking observation was the commonality of the responses from our allies, who came from varied nationalities, ranks, specialties, and experiences, says Peter Singer with Brookings.

Tags: Federal Drive , management , Congress , Don't Ask, Don't Tell , DoD , Peter Singer , Brookings Institution , 21st Century Defense Initiative ,

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NSPS transition gains momentum

The Defense Department is on track to transition the majority of its more than 220,000 civilian employees out of the National Security Personnel System by Sept. 30, more than a year ahead of deadline.

Tags: P&B , mngt , NSPS , John James , NSPS transition , best practices , change management , retained pay

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