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Employee tips led to 'most improved' agency

When less than half of your employees say they'd recommend your agency as a great place to work, you have a problem that's not easy to fix. But faced with poor ratings year after year, the Broadcasting Board of Governors decided to do something about it.

Tags: Broadcasting Board of Governors , kate neeper , Partnership for Public Service , John Palguta , workforce , management , best practices , Employee Viewpoint Survey , Emily Kopp , performance management

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