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Customer satisfaction with e-government down slightly but near record highs

Satisfaction with federal e-government sites remained high throughout most of 2012, according to a quarterly report from ForeSee and the American Customer Satisfaction Index. On a 100-point scale, customer satisfaction with federal websites now sits at 75.3. That's actually down slightly from last quarter, which had set an all-time high, according to the latest report.

Tags: ForeSee , ACSI , e-government , customer satisfaction , SSA , HHS , Jack Moore

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Half of federal websites working on mobile strategy

The results of a ForeSee poll also show one-third of the 40 federal websites surveyed already have launched mobile initiatives.

Tags: ForeSee Results , e-government , technology , SSA , HHS , DHS

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