e-government

Traffic streaks past the U. S. National Archive headquarters building early in the morning, Tuesday, Oct. 24, 2017. President Donald Trump announced last week he intendeds to allow the National Archive to release additional classified documents on the assassination of President John F. Kenney. (AP Photos/J. David Ake)

NARA looks to double down on email records approach with texts, other messages

NARA is looking at expanding the “Capstone” email retention approach to text messages, chat and other digital forms of communications.

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VA customer-service warriors on mission to streamline veterans’ needs

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Amelia Brust/Federal News NetworkFederal Acquisition, GSA

Inside the Reporter’s Notebook: The CIO shuffle continues; the last E-gov benefits report?

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E-government bolsters satisfaction with federal services

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Feds improve customer service through data analysis

While government IT resources are shrinking, a
dire need for improvements with customer
interaction will be key to agencies survival.

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IT upgrades highlight MSPB’s innovations in how it meets its mission

CIO Tommy Hwang said the agency is receiving more documents electronically from agencies and law firms than ever before. He also is moving the email system…

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Amelia Brust/Federal News NetworkFederal Acquisition, GSA

Agencies gravitate to low-cost contests as Challenge.gov celebrates its first birthday

In its first year, the website Challenge.gov let agencies add public contests as a low-cost way to find innovative solutions to their problems. Officials at the General Services Administration, which runs the site, say challenges offer a lower-cost alternative to procurement or grants and speak to a different audience. GSA would like to see challenges standardized across the government in the coming year — but worry that the site may lose funding.

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