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Inside the Reporter's Notebook: The CIO shuffle continues; the last E-gov benefits report?
News and buzz in the acquisition and IT communities that you may have missed this week.
Tags: technology , Inside the Reporters Notebook , people , DOT , State , USDA , OMB , Cheryl Cook , Lisa Schlosser , Richard McKinney , Steven Taylor , GSA , Dave McClure , Jason Miller , exclusive
E-government bolsters satisfaction with federal services
For the second year in a row, the number of citizens who report being satisfied with government services rose, according to a new report from the American Customer Satisfaction Index. The higher governmentwide score was driven in large part by the increasing satisfaction with government websites, which rounded out the year at near all-time highs.
Tags: technology , best practices , citizen satisfaction , ACSI , ForeSee , Jack Moore
Customer satisfaction with e-government down slightly but near record highs
Satisfaction with federal e-government sites remained high throughout most of 2012, according to a quarterly report from ForeSee and the American Customer Satisfaction Index. On a 100-point scale, customer satisfaction with federal websites now sits at 75.3. That's actually down slightly from last quarter, which had set an all-time high, according to the latest report.
Tags: ForeSee , ACSI , customer satisfaction , SSA , HHS , federal websites , Jack Moore
Feds improve customer service through data analysis
While government IT resources are shrinking, a dire need for improvements with customer interaction will be key to agencies survival.
Tags: management , customer service , mobile , web , ForeSee , BusinessUSA.gov , Federal Student Aid , Education Department , Dave Lewan , Mindy Chiat , Efrain Gonzalez , Government Executive magazine , Taeja Smith
IT upgrades highlight MSPB's innovations in how it meets its mission
CIO Tommy Hwang said the agency is receiving more documents electronically from agencies and law firms than ever before. He also is moving the email system to the cloud and developing a BYOD policy.
May 17, 2012(Encore presentation June 28, 2012)
Tags: technology , Tommy Hwang , Merit Systems Protection Board , cloud computing , Bring your own device , mobile computing , Jason Miller , Ask the CIO
Half of federal websites working on mobile strategy
The results of a ForeSee poll also show one-third of the 40 federal websites surveyed already have launched mobile initiatives.
Tags: ForeSee Results , technology , federal websites , SSA , HHS , DHS
EXCLUSIVE: OMB has one-year focus with IT budget guidance
Agencies must report data center consolidation savings this week to OMB in preparation for 2013 budget request. The administration keeps the IT passback guidance short with a focus only on a few priorities over the next year.
Tags: technology , OMB , IT passback , cloud computing , data center consolidation , line of business , performance management , Robert Shea , Grant Thornton , shared services , Jason Miller
Immigration applications going electronic
CIS hires IBM to change business processes
Tags: Sapient Corporation , Sandler and Travis Trade Advisory Services , The Legacy Network , Evolver , EDS , Deloitte Consulting , Blackstone Technology Group , IBM , GAO , FEMA , Customs and Border Protection , Citizenship and Immigration Services , DHS , management , technology , SI International , Unisys , Visionary Integration Professionals , Dave Abel , Charles Prow ,
Stories of the Decade: More with Mark Forman, the first 'federal CIO'
Listen to the second half of the conversation.
Tags: technology , Mark Forman , KMPG , Stories of the Decade , best practices
Stories of the Decade: e-gov, IT and the role of the federal CIO
Mark Forman, the first administrator of e-government and information technology at OMB, gives us his thoughts.
Tags: management , technology , federal CIO , Mark Forman , KPMG , Stories of the Decade
