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Search Tags: customer service
Prince William becomes search and rescue captain
Tags: OMB , executive order , data collection , surveys , management , Jory Heckman , Fast Track
OMB freezes new .gov websites
Federal CIO Vivek Kundra will develop policy and guidance to improve how agencies manage their websites.
Tags: technology , Jeff Zients , OMB , GSA , OSTP , websites , .gov domain , executive order , Jason Miller
Agencies given 6 months to revamp online services
President Obama issues an Executive Order requiring agencies to focus on technological and process improvements for citizen-facing services. OMB's Zients said the government relies too much on the old way to help citizens - phone, in person and on paper.
Tags: management , technology , Jeff Zients , OMB , executive order , VA , IRS , Jason Miller
Good customer service even more important
Being put on "hold" used to be customers' biggest gripe. Now? It's those darn automated attendants.
Tags: Evan Haning , Telephone Doctor
Howto.gov aims to improve customer service
The website, sponsored by the General Services Administration, aims to increase collaboration on best practices for delivering customer service.
Tags: Collaboration Center , GSA , Howto.gov , technology , FedScoop
Agency services lack consistency, coordination
OMB finds that most website and call center operations are separate and don't work well together. Some agencies are following the private sector's lead by offering multiple channels to serve citizens. CMS and GSA both use online tools to answer questions more quickly and reliably.
Tags: management , technology , Jeff Zients , OMB , GSA , CMS , SSA , Kevin Paschuck , RightNow , MeriTalk , Jason Miller
White House pushing agencies toward better customer service
New report from the Modernizing IT forum details the next steps OMB and agencies will take. The administration wants to focus on IT program management and customer service.
Tags: management , technology , OMB , White House , CIO Council , Modernizing IT forum , IT program management , TechStat , IT Dashboard
