Shows & Panels
- The 2014 Big Picture on Cyber Security
- AFCEA Answers
- Ask the CIO
- Building the Hybrid Cloud
- Connected Government: How to Build and Procure Network Services for the Future
- Continuing Diagnostics and Mitigation: Discussion of Progress and Next Steps
- Federal Executive Forum
- Federal Tech Talk
- The Future of Government Data Centers
- The Future of IT: How CIOs Can Enable the Service-Oriented Enterprise
- The Intersection: Where Technology Meets Transformation
- Maximizing ROI Through Data Center Consolidation
- Mitigating Insider Threats in Virtual & Cloud Environments
- Modern Mission Critical Series
- Moving to the Cloud. What's the best approach for me
- Navigating Tough Choices in Government Cloud Computing
- The New Generation of Database
- Satellite Communications: Acquiring SATCOM in Tight Times
- Targeting Advanced Threats: Proven Methods from Detection through Remediation
- Transformative Technology: Desktop Virtualization in Government
- The Truth About IT Opex and Software Defined Networking
- Value of Health IT
- Air Traffic Management Transformation Report
- Cloud First Report
- General Dynamics IT Enterprise Center
- Gov Cloud Minute
- Government in Technology Series
- Homeland Security Cybersecurity Market Report
- National Cybersecurity Awareness Month
- Technology Insights
- The Cyber Security Report
- The Next Generation Cyber Security Experts
Shows & Panels
Search Tags: customer service
New report from the .gov Reform Task Force shows agencies run more than 440 inactive websites, few measure performance consistently and there are few standards for how to design the sites. In the survey of the 56 largest agencies, the task force found Treasury has the most domains and NASA has the most public facing websites.
New administrator details how GSA can increase its support of its customer agencies and therefore increase the agency's sales. Johnson wants GSA to be the "big engine that will" through innovation and having a better understanding of how it can meet its customers' missions.
Taxpayer Advocate Nina Olson concludes that the IRS "is subject to three diverging forces - increased responsibility for non-core tax administration duties, increasing demand for taxpayer service (including telephone assistance) and declining resources to meet that demand, and collection policies that mask a laissez faire attitude toward taxpayer harm under the guise of ‘efficiency.'"
Jackie Patillo will focus on how VA delivers technology to its internal customers. She has been with Transportation since 2005 as the deputy CIO.
Martha Dorris, deputy associate administrator at the Office of Citizen Services and Innovative Technologies at General Services Administration, shared some ideas from last month's GSA conference.
A survey of 750 customers found 91 percent were satisfied overall with the services.
Federal CIO Vivek Kundra will develop policy and guidance to improve how agencies manage their websites.
President Obama issues an Executive Order requiring agencies to focus on technological and process improvements for citizen-facing services. OMB's Zients said the government relies too much on the old way to help citizens - phone, in person and on paper.
Being put on "hold" used to be customers' biggest gripe. Now? It's those darn automated attendants.