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12:17 am, April 27, 2015

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Search Tags:  customer service

Taxpayer advocate slams IRS service as 'officially worst' since 2001

Internal Revenue Service faced a tough day on Capitol Hill Wednesday, with a spate of new bills passed and IRS Commissioner John Koskinen testifying before Congress.

Tags: IRS , taxpayer advocate , Congress , Nina Olson , Tax Day , budget , tax delinquent , workforce , John Koskinen , Emily Kopp

Wednesday - 04/15/2015, 06:21pm EDT

Agency customer service initiatives

ForeSee Vice President Dave Lewan and Abby Herriman, senior vice president of Delivery and Innovation at HighPoint Global, join host Jason Briefel for a wide ranging discussion of customer service initiatives in the federal government.
April 10, 2015

Tags: workforce , Dave Lewan , ForeSee , Abby Herriman , HighPoint Global , Jason Briefel , Shaw Bransford and Roth , Fed Talk , Long Term Care Partners , Federal Long Term Care Insurance Program

Friday - 04/10/2015, 05:11pm EDT
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Evolutionary change in federal customer service is coming

Abby Herriman, senior vice president for HighPoint Global, says transforming how agencies serve their customers starts with more effective use of technology and more efficient processes.

Tags: Abby Herriman , commentary , HighPoint Global ,

Monday - 03/30/2015, 04:38am EDT

Agencies to pilot Yelp-like button to gauge customer service

The new "federal feedback button" is the White House's latest attempt to boost agencies' interactions with Americans and enhance their level of customer service.

Tags: Federal Feedback Button , Lisa Danzig , cross-agency priority goals , Emily Kopp , best practices , Yelp , OMB

Tuesday - 03/24/2015, 03:42pm EDT

White House launches 'employee of the month'-type awards for customer-focused feds

Beginning next month, agencies can begin honoring certain front-line employees through the administration's new Federal Customer Service Awards Program.

Tags: OMB , workforce , management , Federal Customer Service Awards Program , Emily Kopp , Beth Cobert

Thursday - 03/19/2015, 11:02pm EDT

Justice applying lessons learned in kindergarten to IT

Joe Klimavicz, the Justice Department's chief information officer, said shared services needs to be part of the culture of the organization. His office launched version 1 of the IT shared services catalog late last year.

Tags: technology , Justice Department , Joe Klimavicz , shared services , workforce , Cloud computing , Ask the CIO , Jason Miller

Thursday - 02/26/2015, 10:08am EST
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OMB seeks approval for agencies to ante up $15M for cross-agency goals

The White House proposed in its 2016 budget request to Congress that lawmakers approve the interagency transfer of money to pay for long-term progress against the 17 cross-agency objectives.

Tags: management , Beth Cobert , OMB , White House , 2016 budget request , cross-agency-priority goals , real property , Category management , acquisition , Simplified acquisition threshold , Civilian Agency Property Realignment Act , GSA , Jason Miller

Tuesday - 02/03/2015, 03:53am EST

VA begins biggest transformation in history

The massive reorganization the Veterans Affairs Department has unveiled begins with a simple premise: everyone should work from the same starting point. VA said it has now created a single map made up of five regions that the Veterans Health Administration, the Veterans Benefits Administration, the National Cemetery Administration and several other offices will work from instead of the nine separate regional maps that existed previously.

Tags: management , Veterans Affairs , Bob McDonald , Bob Snyder , Scott Blackburn , Reorganization , MyVa , Jason Miller

Monday - 01/26/2015, 06:27pm EST

Public satisfaction with government services lowest in 16 years

A new report from the American Customer Satisfaction Index says that Americans' satisfaction with the services they receive from the federal government continue to decline. In addition, the public, by and large, is more satisfied with the services it receives in the private sector.

Tags: AFCI , IRS , customer satisfaction , CFI Group , workforce , management , Michael OConnell

Tuesday - 01/27/2015, 02:00am EST

So, federal senior execs to get nods for customer service

Federal Drive host Tom Temin explores the notion of government services being equal to what people get from the private sector.

Tags: Tom Temin , workforce , managament , Senior Executive Service , commentary

Monday - 12/22/2014, 07:16am EST
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