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Customer satisfaction with e-government down slightly but near record highs
Satisfaction with federal e-government sites remained high throughout most of 2012, according to a quarterly report from ForeSee and the American Customer Satisfaction Index. On a 100-point scale, customer satisfaction with federal websites now sits at 75.3. That's actually down slightly from last quarter, which had set an all-time high, according to the latest report.
Tags: ForeSee , ACSI , e-government , SSA , HHS , federal websites , Jack Moore
Survey: citizen satisfaction plunges
The federal government will face the challenge of halting and reversing declining citizen satisfaction under particularly difficult circumstances, according to the American Customer Satisfaction Index. Details from ACSI's Forrest Morgeson.
Tags: Federal Drive , management , ACSI , Forrest Morgeson , fed bashing , Suzanne Kubota
Civil service jumps while economy slumps
The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating for callers. We get details from CFI's David Ham
Tags: management , Federal Drive , call center , CFI Group , David Ham , Suzanne Kubota , ACSI , lessons learned , performance
NIH providing satisfaction on the web
Four federal websites meet or exceed the private sector's highest score. How? Why? We ask Joyce Backus at NIH.
Tags: Federal Drive , technology , health information , best practices , NIH , Joyce Backus ,
