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2:01 am, February 28, 2015

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Search Tags:  customer satisfaction

Phased retirement: Is it coming to your agency?

Julie Perkins, partner at Shaw Bransford and Roth will answer your questions about phased retirement, and Federal Times Senior Writer Andy Medici will give us an update on a new round of legislation that affects federal workers.
January 28, 2015

Tags: pay and benefits , retirement , phased retirement , Julie Perkins , Shaw Bransford and Roth , Federal Times , Andy Medici , workforce reduction , Mike Causey , Your Turn

Wednesday - 01/28/2015, 09:16pm EST
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Public satisfaction with government services lowest in 16 years

A new report from the American Customer Satisfaction Index says that Americans' satisfaction with the services they receive from the federal government continue to decline. In addition, the public, by and large, is more satisfied with the services it receives in the private sector.

Tags: AFCI , Customer service , IRS , CFI Group , workforce , management , Michael OConnell

Tuesday - 01/27/2015, 02:00am EST

Customer satisfaction with e-government down slightly but near record highs

Satisfaction with federal e-government sites remained high throughout most of 2012, according to a quarterly report from ForeSee and the American Customer Satisfaction Index. On a 100-point scale, customer satisfaction with federal websites now sits at 75.3. That's actually down slightly from last quarter, which had set an all-time high, according to the latest report.

Tags: ForeSee , ACSI , e-government , SSA , HHS , federal websites , Jack Moore

Monday - 10/22/2012, 08:06pm EDT

Survey: citizen satisfaction plunges

The federal government will face the challenge of halting and reversing declining citizen satisfaction under particularly difficult circumstances, according to the American Customer Satisfaction Index. Details from ACSI's Forrest Morgeson.

Tags: Federal Drive , management , ACSI , Forrest Morgeson , fed bashing , Suzanne Kubota

Tuesday - 01/25/2011, 10:49am EST
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Civil service jumps while economy slumps

The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating for callers. We get details from CFI's David Ham

Tags: management , Federal Drive , call center , CFI Group , David Ham , Suzanne Kubota , ACSI , lessons learned , performance

Wednesday - 10/13/2010, 09:31am EDT
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NIH providing satisfaction on the web

Four federal websites meet or exceed the private sector's highest score. How? Why? We ask Joyce Backus at NIH.

Tags: Federal Drive , technology , health information , best practices , NIH , Joyce Backus ,

Friday - 07/30/2010, 09:46am EDT
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