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Search Tags: claims backlog
The Office of Personnel Management received fewer claims in June, but it continued to whittle away at its claims backlog.
Allison Hickey, VA's undersecretary for benefits, said VBMS has transformed the agency from a paper system to one that mostly relies on electronic data. Some lawmakers express concern about the way the agency is measuring how it reduces the number of veterans waiting for benefits.
Tags: technology , management , Veterans Affairs Department , Allison Hickey , Richard Burr , Mike Michaud , House Veterans Affairs Committee , Senate Veterans Affairs Committee , VBMS , ACT-IAC , Management of Change , Jason Miller
With the partial government shutdown behind them, members of Congress are working on several bills that impact the federal workforce, including a resolution that supports ending the federal pay freeze and a bill that tackles the claims backlog at Veterans Affairs.
The Department of Veterans Affairs says it has made significant strides in targeting its most complicated disability claims toward its most seasoned claims processing staff, but IG audits still find errors in nearly a third of compensation claims processed for Traumatic Brain Injury.
Most workers in the Veterans Benefits Administration will be sidelined in the next few weeks if a shutdown continues. Funding for employees at the National Cemetery Administration will run out in the next few days.
Tom Romeo, president of MAXIMUS Federal explains how the appeals process works when a healthcare claim is rejected.
September 3, 2013
Tags: technology , claims processing , appeals process , Healthcare IT , Tom Romeo , MAXIMUS Federal Services , Department of Veterans Affairs , claims disputes , John Gilroy , Federal Tech Talk , business process management
The Veterans Affairs Department made it a top priority earlier this year to handle all disability claims from veterans who've been waiting two years or longer. The department mostly succeeded in its two-month surge operation, but serious questions linger about the sustainability of the backlog elimination effort.
All veterans who have waited two years or more for a decision will have their cases decided by next month, the Department of Veterans Affairs told Congress. Half of the Veterans Benefits Administration's oldest cases already have been removed from the backlog.
The Department of Veterans Affairs has made strides toward increasing the number of disability claims it can process every year. But new claims from veterans are growing even faster than ever. House legislators are frustrated by the VA's lack of progress over the years.
Tags: Veterans Affairs , Congress , technology , House Oversight and Government Reform Committee , Darrell Issa , Jackie Speier , Allison Hickey , DoD , Veterans Benefits Management System , Jared Serbu
The agency will organize incoming claims into one of three categories based on the difficulty in solving them as part of an effort to increase efficiency. The Veterans Benefits Administration also is seeking other ways to reduce the number of backlogged cases such as new training for employees, said VA's Allison Hickey, the undersecretary for benefits.