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Search Tags: claims backlog
The Veterans Affairs Department has broken its own records in processing disability and pension claims. The agency made its way through 1.3 million claims in fiscal 2014. That surpasses 2013's record by 150,000. One result is that VA's disability claims backlog fell to its lowest number in four years. It's down 60 percent from the peak of March 2013. These numbers put VA on track to meet its 2015 goals. Allison Hickey is the undersecretary for benefits at the VA. She joined Tom Temin on the Federal Drive to explain how the agency was able to plow through so many cases.
The Office of Personnel Management received about 1,000 fewer claims than it expected in September. Compared to the last several months, the agency is processing an increasing percentage of retirement claims, 82.3 percent, within 60 days.
The Office of Personnel Management received about 1,300 more retirement claims than it expected in August. Even so, the agency was able to cut its claims backlog by 500. It is processing an increasing share of claims, 78.5 percent, within 60 days.
The Office of Personnel Management received 9,101 retirement claims -- about 1,000 more than it had projected for the month, according to data OPM released Tuesday.
The Office of Personnel Management received fewer claims in June, but it continued to whittle away at its claims backlog.
Allison Hickey, VA's undersecretary for benefits, said VBMS has transformed the agency from a paper system to one that mostly relies on electronic data. Some lawmakers express concern about the way the agency is measuring how it reduces the number of veterans waiting for benefits.
Tags: technology , management , Veterans Affairs Department , Allison Hickey , Richard Burr , Mike Michaud , House Veterans Affairs Committee , Senate Veterans Affairs Committee , VBMS , ACT-IAC , Management of Change , Jason Miller
With the partial government shutdown behind them, members of Congress are working on several bills that impact the federal workforce, including a resolution that supports ending the federal pay freeze and a bill that tackles the claims backlog at Veterans Affairs.
The Department of Veterans Affairs says it has made significant strides in targeting its most complicated disability claims toward its most seasoned claims processing staff, but IG audits still find errors in nearly a third of compensation claims processed for Traumatic Brain Injury.
Most workers in the Veterans Benefits Administration will be sidelined in the next few weeks if a shutdown continues. Funding for employees at the National Cemetery Administration will run out in the next few days.
Tom Romeo, president of MAXIMUS Federal explains how the appeals process works when a healthcare claim is rejected.
September 3, 2013
Tags: technology , claims processing , appeals process , Healthcare IT , Tom Romeo , MAXIMUS Federal Services , Department of Veterans Affairs , claims disputes , John Gilroy , Federal Tech Talk , business process management