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House works on bills impacting federal agencies, workforce

With the partial government shutdown behind them, members of Congress are working on several bills that impact the federal workforce, including a resolution that supports ending the federal pay freeze and a bill that tackles the claims backlog at Veterans Affairs.

Tags: Congress , House , budget , pay freeze , Veterans Affairs , workforce , Michael OConnell , cybersecurity , TSA , acquisition

Tuesday - 10/29/2013, 02:41pm EDT

VA struggles with accuracy as disability claims get more complex

The Department of Veterans Affairs says it has made significant strides in targeting its most complicated disability claims toward its most seasoned claims processing staff, but IG audits still find errors in nearly a third of compensation claims processed for Traumatic Brain Injury.

Tags: Veterans Affairs , Veterans Benefits Administration , IG , Congress , traumatic brain injury , Ronald Abrams , Tom Murphy , Sondra McCauley , Jared Serbu

Friday - 12/06/2013, 09:32am EST
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VA prepares for still more furloughs as money runs out

Most workers in the Veterans Benefits Administration will be sidelined in the next few weeks if a shutdown continues. Funding for employees at the National Cemetery Administration will run out in the next few days.

Tags: government shutdown , furlough , Congress , VA , House Veterans Affairs Committee , Eric Shinseki , Jeff Miller , VBMS , Jared Serbu

Thursday - 10/10/2013, 06:15am EDT
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The healthcare claims process

Tom Romeo, president of MAXIMUS Federal explains how the appeals process works when a healthcare claim is rejected.
September 3, 2013

Tags: technology , claims processing , appeals process , Healthcare IT , Tom Romeo , MAXIMUS Federal Services , Department of Veterans Affairs , claims disputes , John Gilroy , Federal Tech Talk , business process management

Wednesday - 09/04/2013, 12:16am EDT
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VA 'surge' closes out 97 percent of oldest disability claims

The Veterans Affairs Department made it a top priority earlier this year to handle all disability claims from veterans who've been waiting two years or longer. The department mostly succeeded in its two-month surge operation, but serious questions linger about the sustainability of the backlog elimination effort.

Tags: Thomas Murphy , Eric Shinseki , Peter Gaytan , Anthony Principi , Jeff Miller , Jared Serbu , management , House Veterans Affairs Committee , Concerned Veterans for America , American Legion

Friday - 06/21/2013, 05:30am EDT
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VA chipping away at oldest disability claims in backlog

All veterans who have waited two years or more for a decision will have their cases decided by next month, the Department of Veterans Affairs told Congress. Half of the Veterans Benefits Administration's oldest cases already have been removed from the backlog.

Tags: VA , Allison Hickey , Congress , House Veterans Affairs Committee , Jeff Miller , Jared Serbu

Friday - 05/24/2013, 07:16am EDT
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Lawmakers tell VA 'no more hollow promises' to fix the claims backlog

The Department of Veterans Affairs has made strides toward increasing the number of disability claims it can process every year. But new claims from veterans are growing even faster than ever. House legislators are frustrated by the VA's lack of progress over the years.

Tags: Veterans Affairs , Congress , technology , House Oversight and Government Reform Committee , Darrell Issa , Jackie Speier , Allison Hickey , DoD , Veterans Benefits Management System , Jared Serbu

Thursday - 07/19/2012, 05:54am EDT
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VA tackles claims backlog with new priority approach

The agency will organize incoming claims into one of three categories based on the difficulty in solving them as part of an effort to increase efficiency. The Veterans Benefits Administration also is seeking other ways to reduce the number of backlogged cases such as new training for employees, said VA's Allison Hickey, the undersecretary for benefits.

Tags: VA , benefits , workforce , claims processing , Allison Hickey , Esther Carey , management ,

Wednesday - 07/11/2012, 06:12pm EDT

OPM filling holes left by retirement system failure

The agency is facing a backlog of 43,000 claims by retired feds to start getting their pensions. The delay is in part because of the collapse of a major part of the Retirement Systems Modernization program. OPM has reduced the time it takes to process claims by 15 percent over the last six months.

Tags: pay and benefits , William Zielinski , OPM , retirement benefits , annuitants , Retirement Systems Modernization , Jason Miller

Wednesday - 04/27/2011, 07:35am EDT
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VA tries to speed claims processing for vets

The Department of Veterans Affairs (VA) is implementing changes it says will help simplify and speed the process for veterans seeking compensation for disabilities related to their military service. The news comes as the Department is working to cut the large claims backlog it has accumulated.

Tags: VA , Eric Shinseki , claims processing , pay and benefits , Meg Beasley

Tuesday - 06/15/2010, 01:31pm EDT
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