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E-government bolsters satisfaction with federal services

For the second year in a row, the number of citizens who report being satisfied with government services rose, according to a new report from the American Customer Satisfaction Index. The higher governmentwide score was driven in large part by the increasing satisfaction with government websites, which rounded out the year at near all-time highs.

Tags: technology , best practices , e-government , ACSI , ForeSee , Jack Moore

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