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More reponsiveness needed from managers

Federal executives recognize that citizens are "frustrated" with government's ability to engage and service the public. We learn more from Melissa Hardt and Bryan Klopack, authors of a new study on engagement.

Tags: Federal Drive , management , Transparency , Melissa Hart , Right Now Technologies , Brian Klopac , Government Business Council

Friday - 04/15/2011, 09:31am EDT
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