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New era of social media pushes agencies toward data, away from platforms

GSA, State and the Air Force are starting to see the benefits of using social media data to improve services and not focusing so much on how it's delivered. Challenges and contests are examples of this information-centric approach. But the dependence on and acceptance of social media platforms is growing across nearly every agency.

Tags: technology , Web 2.0 , social media , State , GSA , Air Force , Partnership for Public Service , Booz Allen Hamilton , Tammi Marcoullier , Suzanne Philion , Doug Anderson , Jason Miller

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