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For the second year in a row, the number of citizens who report being satisfied with government services rose, according to a new report from the American Customer Satisfaction Index. The higher governmentwide score was driven in large part by the increasing satisfaction with government websites, which rounded out the year at near all-time highs.
Federal employees are skeptical their managers are making effective decisions about the federal workforce, according to a new report from the Merit Systems Protection Board. Just 24 percent of the employees agreed that their agencies properly addressed poor performers, while 29 percent of respondents indicated their organizations eliminated unnecessary programs and positions, according to the survey of 42,000 feds from 24 agencies and departments.
Sen. Mark Warner (D-Va.) said he plans to introduce legislation allowing for the elimination or consolidation of outdated or redundant agency reports. Cutting back on unnecessary reporting requirements is part of the 2010 Government Performance and Results Modernization Act.
Performance improvements officers say agencies are getting better at the measuring part — using data to driver better performance. Overall, 71 percent of agency PIOs who responded to an exclusive Federal News Radio survey said their agency makes good use of performance data.
With President Barack Obama's second inauguration - along with the flurry of balls, receptions and other related ceremonies - just weeks away, the Office of Government Ethics has issued new guidance to agency ethics officials.
From tightened purse strings to a rapidly retiring workforce, federal agencies face a potential witches' brew when it comes to maintaining employee motivation, the Merit Systems Protection Board found in a new report. While overall motivation levels remain high, MSPB pointed to two potential gaps: Many federal employees do not feel all that motivated by the specific characteristics of their jobs, and they increasingly feel that job performance is disconnected from reward.
More and more Americans reported last year to having to submit to a polygraph examination in the quest of a coveted security clearance for federal employment or to keep a federal job. But unless you are like George Washington and you "cannot tell a lie" about cutting down the cherry tree, this controversial method could leave you rattled and unaware that you might have incriminated yourself during the process.
Steve Kelman, who has studied management styles at government organizations, said agencies should embody a true tough love — equal parts toughness and nurturing — approach for better performance.
GovExec's Tom Shoop has an update from the 2011 Executive Leadership Conference on discussion centered on the popular catchphrase.
An inspector general report found that while the Energy Department "moved swiftly" to reduce travel spending by its employees following a White House directive, it omitted a sizable chunk of its workforce from those efforts: contractors. The IG recommended the agency take steps to reduce contractors' foreign travel spending. Because contractors greatly outnumber federal employees at DoE and make up the lion's share of foreign travel, they should be included in cost-reduction efforts, the IG said.