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Search Tags: alternative dispute resolution
GAO's latest report finds contractors have a 1-in-2 chance to gain some type of relief from agencies when they protest a solicitation. Agencies turning more to alternative dispute resolution to help solve complaints. Bid protests expected to increase in 2010.
The Office of Government Information Services has impacted how agencies and citizens interact over Freedom of Information Act requests in its first year. Among the agency's first-year goals was to make people aware of its mission to act as an arbiter and help agencies implement best practices.
The agency received more complaints last year than in any of the previous eight years. GAO also came to a final decision on more cases in 2009 than the year before. More agencies and vendors also are turning to alternative dispute resolution to solve their differences, GAO finds.