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GSA scandal shows importance of crisis communications

When news broke of an internal investigation examining the General Services Administration's excessive spending on a 2010 regional training conference, some seized on it as the perfect example of wasteful government spending. But the way the news unfolded — broadcast far and wide via social media and 24-hour news — also provided a lesson in crisis communications, one expert says.

Tags: In Depth , Francis Rose , crisis communications , Rick Kiernan , GSA , Shakeup at GSA , Jack Moore

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