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GSA scandal shows importance of crisis communications

When news broke of an internal investigation examining the General Services Administration's excessive spending on a 2010 regional training conference, some seized on it as the perfect example of wasteful government spending. But the way the news unfolded broadcast far and wide via social media and 24-hour news also provided a lesson in crisis communications, one expert says.

Tags: In Depth , Francis Rose , crisis communications , Rick Kiernan , GSA , Shakeup at GSA , Jack Moore

Friday - 04/06/2012, 08:52pm EDT