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Bill makes customer service part of feds' evaluations

The provision is one of many in a new bill passed out of a House committee last week to boost customer service at federal agencies. The Federal Customer Service Enhancement Act or H.R. 538 would direct the Office of Management and Budget to set customer service standards and name someone to be a customer relations representative at each agency.

Tags: Henry Cuellar , House , House Committee on Oversight and Government Reform , customer service , GPRA Modernization , Federal Drive , workforce , management

Monday - 04/23/2012, 10:38am EDT
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Educating students about war

Veterans National Education Program Co-founders Andrea Hooper and Bob McMahon talk about the organization's vision and mission.
April 20, 2012(Encore presentation June 8, 2012)

Tags: workforce , military , Veterans National Education Program , World War II , Korean War , Vietnam War , Iraq and Afghanistan wars , Andrea Hooper , Bob McMahon , veterans , Fed Access , Derrick Dortch

Friday - 04/20/2012, 11:00pm EDT
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Public service recognition week

A roundtable discussion of the events at this years' Public Service Recognition Week.
April 20, 2012

Tags: workforce , Bill Bransford , Shaw Bransford & Roth , Partnership for Public Service , Public Employees Roundtable , National Association of Schools of Public Affairs and Administration , Public Service Recognition Week , Fed Talk

Thursday - 04/19/2012, 07:36pm EDT
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What do performance ratings really measure?

Is the performance-rating system in your agency rigged? Does a bear shed in the woods? Despite its noble intent, many workers say performance ratings where they work measure just about everything but performance, Senior Correspondent Mike Causey says.

Tags: Mike Causey , federal report , pay and benefits , management , workforce , performance ratings

Friday - 04/20/2012, 02:00am EDT

Author recounts forgotten history of how women broke government's glass ceilng

Lee Stout, the author of A Matter of Simple Justice: A Matter of Simple Justice: The Untold Story of Barbara Hackman Franklin and a Few Good Women joined the Federal Drive with Tom Temin and Emily Kopp to discuss how and when women started to become full members of the federal workforce.

Tags: Federal Drive , Tom Temin , Emily Kopp , Lee Stout , Richard Nixon , workforce , management , diversity

Thursday - 04/19/2012, 05:24pm EDT
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To avoid involuntary separations, Air Force to allow employees to fill buyout-created vacancies

As part of its third round of buyouts and early outs, the Air Force is allowing workers who may see their position go away be transferred to a buyout-created position.

Tags: Michelle LoweSolis , Air Force , workforce , budget , Jolie Lee

Thursday - 04/19/2012, 12:09pm EDT

'Mentoring is an interpersonal process,' expert says

Cary Kemp Larson, an organizational psychologist who helped develop a new mentoring program at the National Science Foundation, talks to The Federal Drive with Tom Temin and Emily Kopp about successful mentoring.

Tags: Cary Kemp Larson , National Science Foundation , mentoring , workforce , training , Federal Drive , management

Thursday - 04/19/2012, 10:50am EDT
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Online tool lets VA employees conceive career paths

John Sepulveda, the Veterans Affairs Department assistant secretary for human resources and administration, said the portal lets employees assess their skill gaps and create a plan to move up the career ladder. HUD and DLA also have initiatives to create high performing employees and organizations.

Tags: workforce , VA , John Sepulveda , Defense Logistics Agency , Brad Bunn , HUD , Karen Newton Cole , retention , training , high performance organization , FedSMC Conference , Jason Miller

Wednesday - 04/18/2012, 05:12am EDT
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USPS plans for workforce cuts as Senate expected to take up reform bill

This week the Senate is expected to take up legislation to reform the Postal Service. The bill could close post offices, end Saturday deliveries and return funds the Postal Service as pre-paid for retiree health benefits. USPS already has started considering how it would operate with a slimmed-down workforce.

Tags: USPS , Tony Vegliante , pay and benefits , workforce , budget , Congress , Senate , Federal Drive

Wednesday - 04/18/2012, 10:05am EDT
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Despite tight budgets, government still needs to hire, expert says

John Palguta, vice president for policy at the Partnership for Public Service, told The Federal Drive with Tom Temin and Emily Koppabout what the hot hiring areas are and how agencies are trying to connect the right people with the right opportunities.

Tags: John Palguta , hiring , Partnership for Pubic Service , Federal Drive , workforce

Tuesday - 04/17/2012, 11:02am EDT
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