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3:51 pm, December 21, 2014

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Search Tags:  Veterans Affairs Department

Thousands of veterans' calls for help go to voicemail

The Veterans Affairs Office of Inspector General identified a total of 40,500 missed opportunities for the call center to refer veterans to appropriate care and services.

Tags: veterans , homelessness , Baylee Crone , Shefali Kapadia

Wednesday - 12/17/2014, 11:54am EST

Special Counsel names VA whistleblowers Public Servants of the Year

Before receiving their Public Servant of the Year awards, each whistleblower told stories of outrage and frustration, scattered with doses of faith and black humor.

Tags: Charles Sherwood , Phyllis Hollenbeck , Katherine M , Office of Special Counsel , whistleblower

Wednesday - 12/03/2014, 03:23pm EST

OMB to seed digital services teams across government

The U.S. Digital Service team is working with VA and other agencies to hire and train employees to apply the agile development approach to projects. Mikey Dickerson, USDS director, said the goal is two-fold: to create lasting agile development capacity in agencies and to ensure agencies think about citizens' needs first and foremost.

Tags: technology , workforce , OMB , Lisa Schlosser , Mikey Dickerson , digital services , agile development , training , hiring , CIO Council , GSA , 18F , Jason Miller , exclusive

Tuesday - 11/25/2014, 06:06pm EST
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Legion sees hurdles amid the progress at VA

Six month after the American Legion led the call for then-Veterans Affairs Secretary Eric Shinseki's resignation, Executive Director Verna Jones says she has no regrets. "We got it right," she said. "Because of that change, things are happening." Fewer veterans are waiting weeks for appointments, but Jones sees much that needs improvement at the VA.

Tags: American Legion , Verna Jones , veterans , Emily Kopp

Friday - 11/07/2014, 04:05pm EST
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Rep. Coffman calls on VA to take swift action against Susan Taylor

The chairman of the Veterans Affairs subcommittee on Oversight and Investigations wrote a letter to Veterans Affairs Department Secretary Bob McDonald wanting more details on the actions it will take in light of the inspector general report involving the deputy chief procurement officer at the Veterans Health Administration and FedBid.

Tags: oversight , Congress , Mike Coffman , Bob McDonald , FedBid , Susan Taylor , acquisition , Jason Miller

Tuesday - 09/30/2014, 06:34pm EDT

Bauman, Spungen work to improve paralyzed veterans' quality of life

Dr. William Bauman and Ann Spungen of the Veterans Affairs Department have been working as a team to improve the quality of life of paralyzed veterans for nearly 25 years.

Tags: Bill Bauman , Ann Spungen , Sammies , Service to America Medals , In Depth

Thursday - 09/18/2014, 03:28pm EDT

Unions want more say in agency operations

Can a national council in Washington improve labor relations on agencies' front lines?

Tags: labor-management relations , National Council on Federal Labor-Management Relations , Michael Filler , Teamsters , J. David Cox Sr. , AFGE , Emily Kopp ,

Wednesday - 09/17/2014, 02:42pm EDT
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One vendor team's approach to DoD EHR: Start with VistA

Advocates for VistA, VA's EHR system, shouldn't give up hope yet. There's still some chance that DoD could wind up using the same system VA does, or at least a commercial derivative of it.

Tags: DoD , VistA , health IT , technology , Jared Serbu , Inside the DoD Reporter

Friday - 09/12/2014, 06:04pm EDT

VA customer-service warriors on mission to streamline veterans' needs

Veterans Affairs Secretary Bob McDonald has pledged to put veterans first at the department. Maureen Ellenberger is one of his warriors in the battle. As director of veterans relationship management at the Veterans Benefits Administration, she is trying to standardize the customer service that veterans receive and make sure their experiences are positive.

Tags: customer service , Maureen Ellenberger , e-government , Emily Kopp , VBA

Tuesday - 09/09/2014, 03:02pm EDT

VA to start accepting bids for new patient scheduling system

VA, which has been eyeing a replacement for its scheduling system long before the current scandal, plans to issue a final request for proposals by the end of next month and make an award by the end of the year.

Tags: VA , technology , VistA , Stephen Warren , Robert McDonald , Jared Serbu , health IT

Monday - 08/25/2014, 05:18pm EDT
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