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5:59 pm, October 23, 2014

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VA customer-service warriors on mission to streamline veterans' needs

Veterans Affairs Secretary Bob McDonald has pledged to put veterans first at the department. Maureen Ellenberger is one of his warriors in the battle. As director of veterans relationship management at the Veterans Benefits Administration, she is trying to standardize the customer service that veterans receive and make sure their experiences are positive.

Tags: Veterans Affairs Department , customer service , Maureen Ellenberger , e-government , Emily Kopp ,

Tuesday - 09/09/2014, 03:02pm EDT

Veterans Affairs' "Innovation Competition" is leading by example

In asking employees for their best ideas, the VA has come up with a few of its own. An internal competition for innovation is seen as a benchmark process ready to spread far beyond the agency's firewalls and across the federal landscape.

Tags: technology , mngt , VA , CTO , Peter Levin , innovation , innovation competition , best practices

Wednesday - 09/16/2009, 02:09pm EDT
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