Shows & Panels
- The 2014 Big Picture on Cyber Security
- AFCEA Answers
- Ask the CIO
- Connected Government
- Consolidating Mission-critical Systems
- Constituent Servicing
- Continuous Monitoring: Tools and Techniques for Trustworthy Government IT
- The Data Privacy Imperative: Safeguarding Sensitive Data
- Eliminating the Pitfalls: Steps to Virtualization in Government
- Federal Executive Forum
- Federal Tech Talk
- Government Cloud Brokerage: Who, What, When, Where, Why?
- Government Mobility
- Mission-critical Apps in the Cloud
- Mobile Device Management
- The Modern Federal Threat Landscape
- The Path from Legacy Systems
- Understanding the Intersection of Customer Service and Security in the Cloud
Shows & Panels
Search Tags: Technology
The administration is ushering out old technologies and accelerating the adoption of new technologies. At the same time, end of life support from Microsoft for XP and Exchange 2003 in April of 2014 are forcing agencies to migrate applications and email to new platforms to avoid tripling (and budget crippling) service costs.
This leaves agencies to assess an array of options to modernize and move to new platforms. Approaches like cloud, agency sharing, and thin client offer budget-saving ways to innovate while fulfilling their agency's mission.
This discussion explores how agencies are protecting sensitive data, reducing risk
and curtailing the costs associated with data breaches while ensuring compliance
with expanding government data privacy policies.
Recent data breaches have broad-reaching and costly impacts that erode public trust, jeopardize national security, destabilize mission critical activities, and result in significant financial loss.
With advancements in technology and service delivery, government agencies are faced with the challenge to keep pace with rising expectations from the public to deliver the same level of service received in the private sector or better. In order to deliver on this expectation, government agencies are faced with creating a cultural shift that literally shapes a new citizen engagement strategy involving technology, policy, programs, collaboration intra/inter-agency, customer friendly interaction and two-way mechanisms for feedback and best practices in service delivery. With the number of citizens who will require government service interactions growing literally every day, and those very same citizens demanding a leadership role in how they receive those services, "customer-centric government" is no longer a buzz word, but a necessity.
Today's government is looking to transform itself through modernization and innovation. Finding ways to adopt the latest technologies that help them, while eliminating the pains of deployment and adoption. At the heart of this transformation are the government employees, the citizens they serve and their ability to affordably connect, share, and communicate securely from any location and on any device.
On this week's show, Dan Doney, the Defense Intelligence Agency's chief innovation officer, spends the full hour with Federal News Radio's Jared Serbu to talk about a few key elements of DIA's 2014 innovation strategy.
Brian Ahier, president of Advanced Health Information Exchange Resources, discusses the state of the healthcare IT system and how to use technology to improve it.
January 28, 2014
Tags: technology , Healthcare IT , mhealth , Office of the National Coordinator for Health IT , HHS , Dr. Karen DeSalvo , Hurricane Katrina , meaningful use , electronic health records , health information exchange , Brian Ahier , John Gilroy , Federal Tech Talk
For the first time since 2010, citizen satisfaction with federal government services dropped last year, according to a new report from the American Customer Satisfaction Index. The average overall citizen satisfaction with the government's services fell 3.4 percent in 2013 to a score of 66.1 points (on a 100-point scale). Much of the decline is attributable to a "deterioration in satisfaction" with federal websites, which users found "more difficult to navigate, less reliable, and the information provided less useful" than in years past, according to the report.
Government agencies are challenged to reduce the cost of government while maintaining constituent level of service. With security, privacy and performance requirements at an all-time high, complying with OMB mandates to consolidate 800 datacenters by 2017 is requiring agencies to balance risks of reduced cost and the reliability of delivering a secure and predictable solution. Traditional legacy systems supporting mission-critical applications deliver the security, predictability and reliability today and agencies are challenged to maintain the same attributes in a new consolidated model.