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Federal agencies are tasked with making critical policy decisions, responding to nationwide emergencies and pandemics, supporting the warfighter, and ensuring homeland security. Real-time, secure and high-quality communications are a must for federal agencies. The Total Solution report reveals how in this day video is a critical element of a Unified Communications solution. It details the importance of an end user access that is as easy to use as the telephone, and a management process that allows the IT department to scale and manage the system both internally and externally with a high level of security. Tandberg Total Solution is the video portfolio that easily allows for integration so that companies can create a communications strategy to include voice, messaging, instant messaging, location based presence, and video.
Listen April 9th - 2pm
Amidst all the other turbulence on Capitol Hill last year, the House Armed Services Committee (HASC) was renovating - on a scale not seen in over fifty years. That project brought two hearing rooms into the twenty-first century, replacing bare-bones 1960-vintage microphones and equipment with state-of-the-art audio and video systems. This new gear provided the Committee with greatly-improved capability to broadcast hearings and markups, and added new powerful features as well. The new setup includes multi-function touch screens for members at their places on the dais, which lets them follow Floor action, quickly access PowerPoint, memos and documents presented during hearings, get messages, and pull up additional reference materials. But the biggest change is the new video teleconferencing built into the system. "Tandberg CODEC gear with multipoint capabilities can be routed to these Committee rooms as required. The House of Representatives' Recording Studio coordinates all our inbound and outbound broadcast and teleconference requirements ," explained a senior committee staffer who spoke with us on background. "That now allows HASC Members to speak directly with forward-deployed military units or commanders as the situation might require." Staff are confident that use of this VTC capability will increase as a complement to Congressional Delegation (CODEL) field trips. "On a VTC, you can talk to a few people and a couple of field commanders. When members go on CODELS, they talk to hundreds of people, from generals to field specialists. VTC can't replace that spontaneous interaction, but it does mean that, in an urgent situation or on very short notice, the members can speak face-to-face with forward-deployed commanders who might not otherwise be easily accessible, or are too far away to travel easily and quickly to Capitol Hill." All 62 committee members can access the system at once, but it can also be used by just one or two at time. "The members are still getting used to new technologies, but with every election cycle the HASC - members as well as staff -- get more comfortable with using these new capabilities."
CECOM Life Cycle Management Command (LCMC) is part of Army Materiel Command (AMC). Lately, it's been on the move-- and supported more than ever by video teleconferencing. Since 2008, CECOM been making a massive migration of its headquarters from Ft Monmouth, NJ to Aberdeen Proving Ground (APG). VTC is critical for CECOM to stay connected with its 8,500-strong team -- including both the 50% of that team based outside HQ or forward deployed, supporting seven regional Army field support brigades as well as warfighting units in the field. "For the last 2-3 years, video teleconferencing has enabled us to operate effectively in a 'split-based operation' during the BRAC transition," said Ed Thomas, Deputy to the Commanding General, CECOM. "And it gives us this amazing connection from APG right to the front lines of the battlefield." New location means new equipment. By the end of 2011, CECOM will have VTC conferencing hardwired into 13 conference rooms at APG. "The gear being installed by CACI will be IP based with ISDN as a backup capability. In addition, we will USE Defense Connect On-Line and Microsoft Communication Software for desktop VTC capability," said Patricia O'Connor, CIO for CECOM LCMC. "VTC supports a more effective exchange of information that means faster turnaround for mission support." CECOM participates in three major weekly VTC meetings. First, there's a CECOM worldwide operations update, to review the work we're doing in support of the warfighter, and track the supply and maintenance issues. Second, AMC holds its weekly VTC across 30-40 nodes including seven regional support commands, along with subordinate commands like CECOM and its counterparts in aviation, missiles and tanks. The third is the weekly depot maintenance production reviews -- a big part of making sure equipment get overhauled and back to the troops. "After there's an improvised explosive device (IED) attack, it's important for us to see what happened to the vehicle that was attacked and how the IED was detonated. Our engineers and scientists can get a better understanding of the operational needs and valuable information to engineer better solutions," said Thomas. "We also use VTC within CECOM for General Strong's staff calls, to connect our people at Tobyhanna, PA, Ft Monmouth, Ft Hood, Ft Huachuca, and Ft Belvoir. There's clear cost savings associated with it; often we're able to effectively conduct a meeting or conference without having to travel."
A big move is coming in 2011 to implement more nimble, flexibly-configurable video teleconferencing solutions at the Pentagon's Warfighter Capability Demonstration Center (WarCap).
In an average month, the WarCap's VTC team supports one major exercise, and two or three demonstrations of emerging technology, and many smaller-scale events. End users and subject matter experts join in classified and unclassified briefings and conversations with top military leaders.
"Warfighters themselves can talk to the leadership. Guys on the floor of an Air Operations Center brief capability of the technology and its value -- or lack thereof." Anna Santos de Dios, Director of the Air Force's Warfighter Capability Demonstration Center told us more. "Using VTC for exercises lets us bring the field experience right into the Pentagon. Senior decision-makers based here, who may lack the time or budget travel to event, can get in one room or on the same call, and bounce ideas around about what they've just seen."
The WarCap has three VTC options.
- DISN VIDEO SERVICES GLOBAL (DVSG) uses Tandberg systems to link multiple sites but each participating site is a fixed conference room and must be equipped with DSVG-specific hardware. AT&T schedules the VTC and allocates bandwidth.
- Internet-Protocol (IP)-Based VTC is about to get a lot more popular. This approach connects two points theirusing a Tandberg MXP-IP coder/decoder (cCodec) or similar gear (like the Polycom VSE-7000) on the exercise network.
"Even some guy in the field with a webcam and internet access can be on the call," said Santos de Dios. "We've had guys doing VTC's standing next to their HUMVEE's talking about how systems perform, and that's much more powerful and memorable, than someone briefing from a PowerPoint."
But the WarCap wanted the flexibility to arrange those calls itself, to multiple points, and do it more quickly. The WarCap's senior NCO colloborated with the office's SAIC support team to come up with the solution. By 2011, General Dynamics IT and its subcontractor, PPI, will have installed a Multipoint Control Unit (MCU), the Tandberg MCU-4150 to improve service by decreasing scheduling lead times.
- Defense Connect Online (DCO), a web-based VTC system, is the low end: just an invitation via URL weblink plus a USB-plug-in web cam, and you're good to go. It's a good solution for informal meetings and document sharing, or linking sites without higher resolution options.
Big changes are afoot. Starting in March, Owens and his team roll out a massive technology upgrade to 10,000 employees and about 5,000 contractors that includes desktop video teleconferencing capability no matter where they work, from headquarters to home offices. The contractor who'll support the implementation has been selected; watch for an announcement of the award soon.
What will they get? "Brand new secure metal-jacketed HP laptop with Voice-Over-IP, plus a handset and headset. The laptop, telephone, and WEBEX all launch together in March, running Windows 7...it's in Beta, and the people that have it in their hands now cannot believe the improvement in quality they experience in their daily work." VTC is a critical capability for communication among PTO's increasingly dispersed workforce. Owens says he's been told to expect the agency's 3,000-strong teleworkforce to grow by over 15% this year.
What three things would Owens like PTO employees to keep in mind about the new desktop VTC capability?
- "Be patient and learn to use the technology for what it is.
- "Provide constructive and timely feedback through the appropriate channels; and
- "Remember that desktop VTC isn't broadcast television. We have plans to increase our capability and use better tools as they become available, but you're getting the cream of the crop of what's available today."
The Pentagon's Warfighter Capability Demonstration Center (WARCAP) is making a big move in 2011 to implement more nimble, flexibly-configurable video teleconferencing solutions. In an average month, WARCAP's VTC team supports one major exercise and two or three demonstrations of emerging technology. End users and subject matter experts join in classified and unclassified briefings and conversations with top military leaders.
"Warfighters themselves can talk to the leadership. Guys on the floor of an Air Operations Center brief capability of the technology and its value -- or lack thereof." Anna Santos de Dios, Director of the Air Force's Warfighter Capability Demonstration Center (WarCap) told us more. "Using VTC for exercises lets us bring the field experience right into the Pentagon. Senior decision-makers based here, who often lack the time or budget travel to event, can get in one room or on the same call, and bounce ideas around about what they've just seen."
WARCAP offers its clients three VTC options.
- DISN VIDEO SERVICES GLOBAL (DVSG) uses Tandberg systems to link multiple sites but each participating site is a fixed conference room and must be equipped with DSVG-specific hardware. AT&T schedules the VTC and allocates bandwidth.
- Internet-Protocol (IP)-Based VTC is about to get a lot more popular. This approach is used between two points that each connects their Tandberg MXP-IP coder/decoder (Codec) or similar gear (like the Polycom VSE-7000 IP-based Codec) to connect to the network used to conduct the military exercises and demos.
"Even some guy in the field with a webcam and internet access can be on the call," said Santos de Dios. "We've had guys doing VTC's standing next to their HUMVEE's talking about how systems perform, and that's much more powerful and memorable than someone briefing from a PowerPoint."
But WARCAP wanted the flexibility to arrange those calls itself, to multiple points, and do it more quickly. So, WARCAP's NCO's collaborated with team from SAIC to come up with the solution. By April of 2011, General Dynamics IT and its subcontractor, PPI, will have installed a Multipoint Control Unit (MCU), the Tandberg MCU-4150 to improve service by bridging multiple locations.
- Finally, WARCAP uses Defense Connect Online (DCO), a software-based VTC system, for informal meetings and document sharing that doesn't require high bandwidth or ultra-high resolution video that the military exercises do. Once a computer has the software installed, plug in a USB web cam, and they're good to go.
"The people we support -- those running exercises, and those advocating more resources for work in the field -- feel that VTC helps them reach audiences they wouldn't have access to any other way," said Santos de Dios. "The senior leaderships appreciates the opportunity to see exercises or evaluate technologies without disrupting their schedules with additional travel.
"The big challenge is that, with constant turnover in personnel that simply part of military life, we always have to keep educating people that this resource is available, so we're always doing outreach about WARCAP's VTC capabilities."
NASA is one of the federal pioneers of video teleconferencing systems (remember the first broadcasts from space?)ůso it's no surprise that this agency's program managers continue to rely on video conference technology to meet its daily demands for high-quality audio and visual communication among diverse public and private sector communities. "At NASA, teams at varied locations need a way to engage in timely, technical conversations and collaborate remotely to meet mission-critical goals," said NASA's Deputy Chief Information Officer Deborah Diaz. NASA -- both Headquarters and its major centers around the country -- uses video teleconferencing for everything from meetings, seminars, major international conferences and face-to-face meetings to quick conversations on pressing issues. The payoff is obvious: more cost-efficient and -effective operations, with savings on facilities as well as meeting planning and logistics. At an Open Government Summit hosted by NASA in the fall of 2010, nearly 60 percent of the participants used electronic tools to "virtually attend" the summit. Organizers faced twin challenges of being efficient but also inclusive, while juggling video streaming, cooperative note-taking, online teleconferencing and adapting conversational practices in the room, to bridge the gap between physical and virtual participants. What are they using? NASA Headquarters maintains video teleconferencing systems (ViTS) in multiple configurations, with equipment from vendors including Tandberg, Polycom and LifeSize. The typical ViTS stack includes the ViTS components themselves, additional recording units, PCs and in some cases SmartBoard capability. NASA is in the process of migrating all of its ViTS to have High Definition, digital sign control, and MP3 audio recording capabilities Latest capability improvements include Flash and Windows Media Video streaming via the Web. Users who have a small portable streaming system can view transmissions via computer from anywhere in the world. Some configurations offer MP3 recording capability that lets NASA burn CDs to distribute audio recordings; in others, NASA can use full audiovisual recording capability to capture entire events on Digital Video Disc (DVD) or Blu-Ray. NASA has begun implementing a Voice-Over-IP (VOIP) phone system, too. That will speed the delivery of IP-based desktop video conferencing as the agency phases out ISDN-based systems and will increase ViTS availability to NASA employees while reducing overall costs associated with equipment maintenance, operations, and logistics typical of larger ViTS facilities. "Technology enables and supports one to thousands of conversations," said NASA's Chief Technology Officer for IT, Chris Kemp. "We're finding that if we don't stand in the way of that conversation, incredible things can happen."
The National Oceanic and Atmospheric Administration just completed its first joint international mission where telepresence was used to send data, including images from the seafloor in real-time, via satellite and high-speed Internet pathways to scientists in Exploration Command Centers around the world. The 2010 expedition was the maiden voyage of NOAA Ship Okeanos Explorer, which worked with the Indonesian Research Vessel Baruna Jaya IV. U.S. and Indonesian scientists worked side-by-side on both ships as well as in the shore-based command centers in Jakarta, Seattle, Silver Spring, MD and Kingston, RI, where they analyzed the data sent from the Okeanos Explorer's Remotely Operated Vehicle or ROV. The mission's goal was to study deep sea habitats and marine life in unknown ocean areas near Indonesia. "In an incredible extension of telepresence technology, live images from the seafloor also went for the first time to scientists ashore beyond Exploration Command Centers," said NOAA scientist Steve Hammond, Ph.D., the expedition's U.S. chief scientist. "One scientist at the University of Victoria shared the live seafloor video with her ocean science students and took still frames from the video to email to other ocean experts who could help with identifications. We had scientists of many disciplines in numerous locations all sharing comments in an online chat room as they viewed live video," he said. "All those comments are time-coded to the video for further reference and research." NOAA had to make sure the images sent back using telepresence were the highest quality. The ROV that gathered the images, dubbed Little Herc, was given an extensive 4 month overhaul. According to NOAA, Little Herc boasted a new motor controller and power bottle system, an upgraded fiber optic multiplexer system, a new Ultra Short Baseline Tracking System (USBL), a full color imaging sonar, a new Conductivity-Temperature-Depth (CTD) sensor, two new single chip color CCD cameras, two new LED lights, two 400watt HMI Lights and a spectacular High Definition video camera, in addition to new tethers, new tether terminations, a new transformer, a new electrical junction box, new depth and altitude sensors, a new light bar and a new version of control software. Little Herc can travel down to a depth of 4,000 meters. The Okeanos Explorer is the only NOAA ship to have a dedicated ROV, which makes it easier to deploy at any time. On the Okeanos Explorer, there is an integrated control room for operating the ROV and for running telepresence communication. According to NOAA, having the screens and computers permanently wired to the ship makes it more efficient to sustain long-term exploration in remote areas of the world. Images from the seafloor also can go live into classrooms, newsrooms, and living rooms through the use of the telepresence technology. The application of telepresence technology for ocean science and exploration and for education and outreach was first envisioned by Robert Ballard, Ph.D., who partnered with NOAA to develop and refine the technology to bring underwater discovery to audiences ashore. Expedition scientists on this latest mission believe that high-definition video transmitted from the deep sea to scientists ashore in real-time provided a significant step forward in identifying marine animals, geologic features and other aspects of the deep regions of the Sulawesi Sea near Indonesia. "We had a fantastic view of the summit area of Kawio Barat and the features we saw strongly suggest very recent volcanic activity at 6,200 feet," said David Butterfield, PhD., a scientist with NOAA's Pacific Marine Environmental Laboratory in Seattle. "Seeing an eruption at Kawaio Barat is a priority for future observations. Although 70 percent of Earth's volcanic activity takes place under the ocean surface, researchers have only observed active eruptions by two undersea volcanoes." NOAA Ship Okeanos Explorer is operated, managed and maintained by NOAA's Office of Marine and Aviation Operations, which includes commissioned officers of the NOAA Corps and civilian wage mariners. NOAA's Office of Ocean Exploration and Research is responsible for operating the cutting-edge ocean exploration systems on the vessel. It is the only federal ship dedicated to systematic exploration of the planet's largely unknown ocean. Jane Lubchenco, Ph.D., the U.S. under secretary for oceans and atmosphere and NOAA administrator says Okeanos is scheduled to return to Indonesia next summer to continue its mission.
With the new telework bill signed into law, federal employees will soon have more opportunities to telework, and agencies have more incentive to invest in or increase their telepresence options. After the Senate passed the bill in September, the House followed suit in November. It was signed into law last week, and encourages federal employees to telework. Currently, about 5 percent of federal employees participate in some sort of telework plan, and agencies will have to improve their existing technology capabilities and options to meet the increase in participating employees. "We're talking about bringing the government into the 21st century from a technology point of view and every other point of view," said bill sponsor Rep. Frank Wolf (R-Va.) in an interview with Federal News Radio last month. "The technology is moving so aggressively there's no reason not to have a good telework policy," Wolf said. Video teleconferencing is already a component of telework programs at many agencies, and has in some cases enabled greater allowance for teleworking. At the Defense Information Systems Agency, the desktop- and laptop- based telepresence has "enabled our telework program to thrive, allowing DISA employees to fully participate in meetings, no matter where they are located," Colonel Brian Hermann, chief of the Net-Centric Enterprise Services branch. "It allows off-site employees to "participate fully in small-group meetings, including the use of whiteboarding and sharing presentations," Hermann said. Will other agencies follow suit? Stay tuned. Navy adding telepresence at National Naval Medical Center The National Naval Medical Center in Bethesda is looking to install a video teleconferencing room which will serve as the Admiral's Conference room. The conference room will be used for executive-level video teleconference and Board of Directors meetings, among others according to a solicitation posted to FedBizzOpps.gov.
The National Defense University has two primary campuses: North Campus in Washington, DC and the South Campus located in Norfolk, Va. But their students are all around the world, and thanks to the NDU iCollege, they don't miss out on anything, from guest speakers to special lectures. From U.S. DoD Combatant Commands (COCOMS) stationed around the world, and students from Hawaii to Sweden, the NDU iCollege's video teleconferencing capabilities allow NDU to share their resources and courses more broadly. Installed in July 2009, the NDU iCollege maintains a telepresence room equipped with a speaker lectern with interactive capabilities and 18 separate workstations with video teleconferencing screens. "When we decided to purchase the system, it took several months to get approval and to work through security issues," Jolly Sienda, Outreach Professional at the NDU iCollege said. "Now, we can see the benefits of video teleconferencing usage with our students and stakeholders." In the past year and a half, NDU iCollege has continued to incorporate their telepresence capabilities into various areas of the university, and seen the benefit not only to their mission, but also to their bottom line. "For example, the capability of having a guest speaker from Washington, D.C., talk to students in Sweden without travel costs is a tremendous cost savings," Sienda said in an e-mail to Federal News Radio. "We've done this twice this year and we are planning other video teleconferences next year." It also allows the college to provide expert faculty speakers in off-site courses, Sienda said, without having to send faculty off campus. In early 2010, the college conducted meetings with academic partners in Singapore to plan a cybersecurity conference. Even basic coordination and planning between the university's two campuses is made easier. The NDU iCollege uses a Polycom RPX HD system, Sienda says, which further diminishes the sense of distance. "When we are able to connect two teleconference systems, the result is very high quality, almost like you are together in person," Sienda said. The iCollege continues to find new uses for its telepresence room, most recently adding students in Hawaii. "Our use of telepresence continues to grow as the adoption of the technology grows throughout the Federal government and particularly within the Department of Defense," Sienda said. "This is a powerful tool for information sharing and networking with the college's students and stakeholders."