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Thinking small: SSA finds solutions to backlog of cases
SSA Commissioner Michael Astrue has taken extra funding, both from Congress' annual appropriations and from the Recovery Act, and invested in staffing and technology to fight the case backlog, Government Executive reports.
Tags: Must Reads , Dorobek Insider , Michael Astrue , management , backlog , recession
SSA renews computer matching program with OPM
The Social Security Administration is renewing a computer matching program with the Office of Personnel Management, the CCH website reports.
Tags: Must Reads , Dorobek Insider , technology , OPM , computer matching , CCH
Agency services lack consistency, coordination
OMB finds that most website and call center operations are separate and don't work well together. Some agencies are following the private sector's lead by offering multiple channels to serve citizens. CMS and GSA both use online tools to answer questions more quickly and reliably.
Tags: management , technology , Jeff Zients , OMB , GSA , CMS , Kevin Paschuck , RightNow , MeriTalk , customer service , Jason Miller
Agencies to challenge citizens for solutions
GSA will unveil the Challenge.gov platform in the next few months where all agency competitions will be posted. Some agencies already are asking experts and employees for help. NASA will run 34 competitions before the end of December.
Tags: technology , management , Bev Godwin , Jeff Davis , GSA , NASA , EPA , OSTP , USDA , OMB , Challenge Post , Case Foundation , competitions , challenges , Jason Miller
SSA office infested with bed bugs
According to a post on FedBizOpps.gov, the agency is looking for a company to provide it with extermination services, including the use of a Bed Bug Heat Treatment Oven.
Tags: Bed Bugs , contracting , New York
Bedbugs invade file cabinets at SSA offices
If you're not convinced of the value of going paperless, consider this: New York City has a major bedbug infestation, and the pests have spread to the Social Security Administration's regional offices in Queens, N.Y.
Tags: newscast , Dorobek Insider , Must Read ,
State hopes technology will better secure passport process
GAO found significant success in obtaining passports using fraudulent documents in the second investigation in two years. While State is implementing facial recognition technology to close the existing gaps, lawmakers are introducing new legislation to give the agency more security capabilities.
Tags: technology , management , Ben Cardin , John Kyl , Greg Kutz , Brenda Sprague , GAO , State , Senate Judiciary Committee , DHS , passport security , Jason Miller
SSA takes state furloughs to Congress
The Social Security Administration organizes and funds state disability programs, yet states have begun furloughs of these employees. SSA Commissioner Michael Astrue discusses what is behind this trend and why his agency is proposing a law to stop it.
Tags: Federal Drive , management , Michael Astrue , furlough , Meg Beasley
Healthcare IT In Government "Progress & Best Practices"
July 6th
Program will discuss the current status and progress made in Healthcare IT & with the NHIN, best practices & benefits, challenges or major hurdles to still overcome, new technology advances, and the vision for the future for Health IT and NHIN.
Tags: technology , Federal Executive Forum , Dr. Doug Frisdma , Dr. Stephen Ondra , Tom Conway , John Sabo , Michael Weiner , Justine Piereman , HHS , Army , MEDCOM , McAfee , Global Government Relations , healthcare , IT , Jim Flyzik , Flyzik Group
GAO: Agency rules allow conferences at resort locations
A recent GAO report looked at agencies' policies for choosing the locations of conferences and found that cost was the number one factor when it came to planning. Details from GAO's Lorelei St. James.
Tags: Federal Drive , management , GAO , federal travel , resorts , conferences , Lorelei St. James , Suzanne Kubota , GSA , USDA , DoC , DoD , HHS , DHS , DOI , DoJ , DOT , Treasury , VA
