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9:47 pm, July 31, 2014

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Search Tags:  SSA

OPM shakes up retirement office to improve claims processing

The backlog of claims by federal employees who are retiring is growing larger. OPM said it takes more than 100 days to process a claim. OPM Director John Berry said the agency is increasing the claims processing staff and looking at ways technology can improve the process.

Tags: pay and benefits , technology , John Berry , William Zielinski , Matt Perry , Vivek Kundra , OPM , OMB , Retirement Systems Modernization , retirement benefits processing , Jason Miller , Max Cacas

Wednesday - 10/20/2010, 03:06pm EDT
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OMB asks agencies for self-assessments

The administration conducts its first set of reviews of the three-to-eight high priority goals each agency set last year. OMB is encouraging agencies to conduct their own reviews in order to keep focus on meeting the objectives. All agency performance information eventually will be made public through a new portal, Performance.gov.

Tags: management , Shelley Metzenbaum , OMB , GSA , PBGC , performance management , Performance.gov , high-priority goals , Jason Miller

Friday - 10/15/2010, 07:13am EDT
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Thinking small: SSA finds solutions to backlog of cases

SSA Commissioner Michael Astrue has taken extra funding, both from Congress' annual appropriations and from the Recovery Act, and invested in staffing and technology to fight the case backlog, Government Executive reports.

Tags: Must Reads , Dorobek Insider , Michael Astrue , management , backlog , recession

Wednesday - 10/06/2010, 03:24pm EDT

SSA renews computer matching program with OPM

The Social Security Administration is renewing a computer matching program with the Office of Personnel Management, the CCH website reports.

Tags: Must Reads , Dorobek Insider , technology , OPM , computer matching , CCH

Friday - 10/01/2010, 02:25pm EDT

Agency services lack consistency, coordination

OMB finds that most website and call center operations are separate and don't work well together. Some agencies are following the private sector's lead by offering multiple channels to serve citizens. CMS and GSA both use online tools to answer questions more quickly and reliably.

Tags: management , technology , Jeff Zients , OMB , GSA , CMS , Kevin Paschuck , RightNow , MeriTalk , customer service , Jason Miller

Thursday - 09/02/2010, 06:39am EDT
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Agencies to challenge citizens for solutions

GSA will unveil the Challenge.gov platform in the next few months where all agency competitions will be posted. Some agencies already are asking experts and employees for help. NASA will run 34 competitions before the end of December.

Tags: technology , management , Bev Godwin , Jeff Davis , GSA , NASA , EPA , OSTP , USDA , OMB , Challenge Post , Case Foundation , competitions , challenges , Jason Miller

Wednesday - 09/01/2010, 07:15am EDT
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SSA office infested with bed bugs

According to a post on FedBizOpps.gov, the agency is looking for a company to provide it with extermination services, including the use of a Bed Bug Heat Treatment Oven.

Tags: Bed Bugs , Contracting , New York

Friday - 08/27/2010, 12:58pm EDT

Bedbugs invade file cabinets at SSA offices

If you're not convinced of the value of going paperless, consider this: New York City has a major bedbug infestation, and the pests have spread to the Social Security Administration's regional offices in Queens, N.Y.

Tags: newscast , Dorobek Insider , Must Read ,

Thursday - 08/26/2010, 02:32pm EDT

State hopes technology will better secure passport process

GAO found significant success in obtaining passports using fraudulent documents in the second investigation in two years. While State is implementing facial recognition technology to close the existing gaps, lawmakers are introducing new legislation to give the agency more security capabilities.

Tags: technology , management , Ben Cardin , John Kyl , Greg Kutz , Brenda Sprague , GAO , State , Senate Judiciary Committee , DHS , passport security , Jason Miller

Thursday - 07/29/2010, 08:45pm EDT
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SSA takes state furloughs to Congress

The Social Security Administration organizes and funds state disability programs, yet states have begun furloughs of these employees. SSA Commissioner Michael Astrue discusses what is behind this trend and why his agency is proposing a law to stop it.

Tags: Federal Drive , management , Michael Astrue , furlough , Meg Beasley

Tuesday - 07/27/2010, 09:39am EDT
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