10:28 pm, May 27, 2015

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Carolyn Colvin, Acting Commissioner, Social Security Administration

At 80-years-old, the Social Security Administration is hardly retiring like the millions of Americans it supports. In fact, it spends a lot of time looking far into the future. Social Security recently released Vision 2025, a living document designed to outline how SSA can accomplish its three main priorities: Better customer service, exceptional employees and organizational innovation. Carolyn Colvin is the acting commissioner of SSA. She joined Tom Temin on the Federal Drive to review more about Vision 2025, and outline what else it can help SSA accomplish.

Tags: Carolyn Colvin , management , retirement , Federal Drive , Tom Temin

Monday - 05/18/2015, 09:48am EDT

Tom Grzymski, Associate Commissioner, Telecommunications & Systems Operations, Social Security Administration

Social Security has been operating its new data center for about a year now. The badly needed facility was funded back in 2009 by the economic stimulus bill. It took several years to find a site and build the new data center. Perhaps the hardest part was migrating data and other assets to the new data center. After all, it's not as if Social Security can shut things down for a week or so. Overseeing this effort was associate commissioner Tom Grzymski. He and his team won a project management award at the recent GITEC conference. He joined Tom Temin on the Federal Drive to review SSA's efforts.

Tags: Tom Grzymski , data center , Federal Drive , Tom Temin

Friday - 05/01/2015, 09:17am EDT

CMS, SSA evacuating Baltimore offices

The Baltimore offices of the Centers for Medicare and Medicaid Services will be closing early today. Social Security Administration also will be evacuating its Baltimore headquarters.

Tags: CMS , closings , Michael OConnell , workforce , management

Tuesday - 04/28/2015, 11:43am EDT

Rehired annuitants help bridge agency skills gaps, but are they enough?

Agencies' succession and next-generation training plans are unfocused, thanks to hiring freezes and budget cuts. Mission-critical projects pop up, but departments lack the workforce expertise to see them through when long-time federal employees retire. In part 2 of our special report, The Reverse Retirement Wave, we examine how some agencies are turning to reemployed annuitants for help navigating the rough waters.

Tags: management , succession planning , workforce , training , State Department , OPM , Tom Bianco , Georgia Hubert , Reemployed annuitants , Nicole Ogrysko , John Palguta

Tuesday - 04/28/2015, 02:04am EDT

Ann Amrhein, Deputy Associate Commissioner, SSA

A group of Social Security Administration employees developed a Web application that lets analysts sift through terabytes of data. They can use a nearly infinite number of search criteria. That's enabled the agency to detect and prevent a lot of fraud and abuse. The application has gotten some attention. It was one of 30 finalists for ACT-IAC's 2015 "Igniting Innovation" awards. Ann Amrhein, the deputy associate commissioner in the Office of Earnings, Enumerations and Administrative Systems, joined Tom Temin on the Federal Drive to explain more about the award-winning program.

Tags: Federal Drive , Ann Amrhein , Technology , ACT-IAC , Igniting Innovation awards , Tom Temin ,

Tuesday - 04/07/2015, 09:49am EDT

Jason Miller, Executive Editor, Federal News Radio

The Social Security Administration is slowly breaking down its reputation as being stuck in the old world of customer service (snail mail and telephone queues). The MySSA portal is quickly becoming the focal point for modernizing Social Security's Web applications. Pamela Pittman is the SSA's division director for Programmatic Applications. She tells executive editor Jason Miller about the agency's latest online service.

Tags: Jason Miller , Federal Drive , Tom Temin , Pamela Pittman

Wednesday - 04/01/2015, 09:19am EDT

SSA shows off agility in responding to citizen needs

The Social Security Administration followed a familiar roadmap to let citizens find and print their 1099 forms. SSA is using an agile software approach that was successful in turning legacy apps into modern Web programs.

Tags: Technology , Citizen services , Pamela Pittman , MySSA portal , Jason Miller

Wednesday - 04/01/2015, 04:07am EDT

Sabatino: SSA uses customer feedback to build winning websites

The Social Security Administration cleans up on ForeSee's fourth-quarter E-Government Satisfaction Index. Five of the top 10 positions on the list are SSA sites. Robin Sabatino is associate commissioner of the Office of Electronic Services and Technology at the Social Security Administration. She said the agency's success is because of several reasons on In Depth with Francis Rose.

Tags: Robin Sabatino , In Depth

Friday - 03/13/2015, 05:05pm EDT

IGs ask Congress to strengthen oversight tools

Four inspectors general tell the Senate Homeland Security & Government Affairs Committee they need legislative help in order to help them effectively oversee federal agencies.

Tags: Oversight , OIG , inspector general , Inspector General Act , Congress , Senate , Senate Homeland and Governmental Affairs Committee , Michael Horowitz , Justice Department , FBI , John Roth , DHS , CIGIE , Ron Johnson , Claire McCaskill , Steve Linick , State Department , Michael OConnell

Tuesday - 02/24/2015, 03:58pm EST

Jason Miller, Executive Editor, Federal News Radio

The Social Security Administration is shedding its reputation as an agency stuck in the 1980s when it comes to IT. SSA cobbled together a few leftover computers and took advantage of an open source platform to develop a new approach to conquering its big data problem. Ann Am-Rhein is SSA's deputy associate commissioner for the Office of Earning, Enumeration and Administrative systems. Ron Sikes is SSA's director of business intelligence and analytics. They tell Federal News Radio Executive Editor Jason Miller why their new approach earned honors in the Igniting Innovation awards.

Tags: Jason Miller , In Depth , Federal Drive

Thursday - 02/05/2015, 05:08pm EST
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