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12:14 am, November 24, 2014

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Kim Hayes, CEO and Co-Founder, Ambit Group

The reorganization at the Veterans Affairs Department is a rebranding effort in many ways. VA Secretary Bob McDonald will hire a chief customer service officer to try to reverse an image of poor quality care for its customers. Kim Hayes, CEO and co-founder of Ambit Group, is also a finalist for Executive of Year at the 2014 GovCon awards. She tells In Depth with Francis Rose about Ambit Group's data-centric approach to agency reorganization.

Tags: Kim Hayes , Veterans Affairs , veterans , customer service , Ambit Group , GovCon Awards , In Depth , Francis Rose

Thursday - 11/13/2014, 02:14pm EST
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Threat to discipline 1,000 VA employees draws cheers and jeers

The biggest reorganization effort in VA history is underway, says Secretary Bob McDonald. His reform plan includes hiring a Chief Customer Service Officer and imposing disciplinary action on more than 1,000 employees. And while some praise McDonald's quick and decisive actions, others are urging a different approach that gives the accused an opportunity to respond.

Tags: VA , management , workforce , Carol Bonosaro , John Salamone , In Depth , Francis Rose , Matt Wingfield , oversight

Wednesday - 11/12/2014, 10:56am EST
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VA makes changes in time for Veterans Day

he Department of Veterans Affairs announced a reorganization Monday designed to make it easier for veterans to gain access to the sprawling department.

Tags: Veterans Affairs , Pentagon and Beyond , JJ Green

Tuesday - 11/11/2014, 06:23pm EST

VA exec at center of FedBid procurement scandal retires

Susan Taylor, the Veterans Health Administration deputy chief procurement officer, resigned and retired Oct. 14. She sent an email to staff announcing her decision as VA had started the process to fire her.

Tags: Susan Taylor , Veterans Affairs , management , oversight , acquisition , House Veterans Affairs Committee , FedBid , Jason Miller , In Depth

Tuesday - 10/14/2014, 05:53pm EDT
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New, standardized VA forms aim to speed up disability claims process

The Department of Veterans Affairs is set to introduce new, standardized disability claims forms to help streamline the claims process. The goal is to make it easier for veterans and their survivors to clearly state their claims and also provide necessary documentation.

Tags: pay and benefits , Veteran Affairs , disability claims , veterans , Jared Serbu , Allison Hickey

Wednesday - 09/24/2014, 03:30pm EDT

VA scheduling investigation finds misconduct in dozens of facilities

During an ongoing Veterans Affairs inspector general investigation, more than a dozen VA officials lied to investigators. Given what officials have learned so far, the practices that raised alarms in Phoenix are pervasive throughout the Veterans Health Administration.

Tags: Veterans Affairs , Congress , management , oversight , Richard Griffin , Jared Serbu

Wednesday - 09/10/2014, 04:52am EDT
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New VA secretary promises flatter, more open organization

Robert McDonald, the new secretary of the Veterans Affairs Department, says the biggest thing he's learned over his first seven weeks on the job is that the organization he leads is too hierarchical and too insular. He's promising to build a "flatter" VA that encourages dissent.

Tags: VA , management , oversight , Jared Serbu

Tuesday - 09/09/2014, 03:56am EDT
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Inside the DoD Reporter's Notebook: DoD still slow to share medical records; New hiring initiative at VA; DISA's $12B IT contract

In this week's edition of Inside the DoD Reporter's Notebook, Jared Serbu examines news and buzz in the Defense community that you might have missed including: DoD-VA medical record sharing still too slow; VA kicks off new drive to hire docs; DISA plans follow-on to Encore II contract

Tags: Inside the DoD Reporter , DoD , DISA , Veterans Affairs , VA , inspector general , contracting , technology , Jennifer Carter , oversight , Jared Serbu

Friday - 08/29/2014, 06:47pm EDT
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