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Cloud solutions firm RightNow adding to area staff

Learn more in today's DoD report

Tags: Federal Drive , Cybersecurity Update , Cybersecurity , cloud solution , Technology

Wednesday - 11/24/2010, 08:30am EST

Paschuck: Policy certainty helping agencies make cloud move

The variety of solutions for Federal users looking for the cost benefits of cloud computing are helping more agencies make the right cloud choices.

Tags: In Depth , Francis Rose , Kevin Paschuck , Cloud computing , Technology

Friday - 10/22/2010, 01:56am EDT

Agency services lack consistency, coordination

OMB finds that most website and call center operations are separate and don't work well together. Some agencies are following the private sector's lead by offering multiple channels to serve citizens. CMS and GSA both use online tools to answer questions more quickly and reliably.

Tags: management , Technology , Jeff Zients , OMB , GSA , CMS , SSA , Kevin Paschuck , MeriTalk , customer service , Jason Miller

Thursday - 09/02/2010, 06:39am EDT