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10:46 pm, May 27, 2015

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Search Tags:  OMB

Agencies to pilot Yelp-like button to gauge customer service

The new "federal feedback button" is the White House's latest attempt to boost agencies' interactions with Americans and enhance their level of customer service.

Tags: customer service , Federal Feedback Button , Lisa Danzig , cross-agency priority goals , Emily Kopp , best practices , Yelp ,

Tuesday - 03/24/2015, 03:42pm EDT

White House launches 'employee of the month'-type awards for customer-focused feds

Beginning next month, agencies can begin honoring certain front-line employees through the administration's new Federal Customer Service Awards Program.

Tags: customer service , workforce , management , Federal Customer Service Awards Program , Emily Kopp , Beth Cobert

Thursday - 03/19/2015, 11:02pm EDT

Danny Werfel, Director, Boston Consulting Group

Improper payments from the federal government reached an all-time high last year. They totaled more than $124 billion a $19 billion increase from the previous high of $105 billion. That's according to a new report from the Government Accountability Office. White House officials are examining this trend and looking for ways to head improper payments down again. Danny Werfel, a former Controller in the Office of Management and Budget and now a Director with the Boston Consulting Group, joined Tom Temin on the Federal Drive with more on how they might to do that.

Tags: Danny Werfel , Boston Consulting Group , Federal Drive , Tom Temin , Improper payments , IRS , GAO ,

Thursday - 03/19/2015, 09:21am EDT
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Ron Flom, Former Associate Director for Management, OPM

Contracting officers' representatives are disappearing because of age and sequestration. That's according to Ron Flom, former director of the Defense Acquisition Institute, and former associate director for management at the Office of Personnel Management. On In Depth with Francis Rose, he said agencies need to bring in more CORs because they can be your agency's best friend during tight budget times.

Tags: Ron Flom , In Depth

Wednesday - 03/18/2015, 05:05pm EDT
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OMB proposes new approach to guarantee federal website authenticity

The administration releases draft guidance seeking comments on how this move to a secure website address standard would work.

Tags: Technology , Cybersecurity , Secure HTTP , federal websites , FTC , Ashkan Soltani , Jason Miller

Tuesday - 03/17/2015, 05:12pm EDT

HHS trying to untangle itself from typical shared services shortcomings

The Department of Health and Human Services is suffering from what many believe are the two major reasons why shared services continues to lag in government.

Tags: financial management , HHS , Ned Holland , Brad Huther , HUD , Shared services , Partnership for Public Service , Deloitte , Jason Miller , Inside the Reporters Notebook

Monday - 03/16/2015, 04:51am EDT

CFOs not giving up budget authority to CIOs without a fight

Several sources said OMB is getting pushback on its draft guidance from several CFOs who don't want to cede budgetary authority to CIOs.

Tags: Technology , Federal IT Acquisition Reform Act , CFOs , management , budget , Jason Miller , Inside the Reporters Notebook

Monday - 03/16/2015, 04:28am EDT

Gwyn: Private sector doesn't buy enterprise IT like government

Data center consolidation is delivering more cost savings than the White House expected. The Government Accountability Office says by the end of fiscal year 2015, agencies will save $3.3 billion. That's $300 million beyond what the Office of Management and Budget expected. Dave Gwyn is the vice president of federal for Nutanix. On In Depth with Francis Rose, he said agencies are missing out on a key detail that can drive up cost savings even more.

Tags: Dave Gwyn , Nutanix , GAO , In Depth

Thursday - 03/12/2015, 04:15pm EDT
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OMB plays data matchmaker to combat rise in improper payments

David Mader, OMB controller, said the administration will target specific agencies with new technology to access more data to combat this long-standing challenge. GAO reported Feb. 26 that the governmentwide improper payment rate was 4.02 percent, meaning agencies misspent almost $125 billion in 2014.

Tags: management , Dave Mader , Improper payments , Risk management , A-123 , GAO , financial management , Do Not Pay list , Jason Miller , exclusive

Wednesday - 03/11/2015, 03:41am EDT
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David Mader, Controller, Office of Management and Budget

After a few years of declines, the government's improper payment rate jumped 14 percent in 2014. The Government Accountability Office said the increase came from major programs including Medicare fee for service, Medicaid, the earned income tax credit, unemployment insurance and supplemental security income. David Mader is the White House controller. On the Federal Drive with Tom Temin, he told Executive Editor Jason Miller about some new steps to move the needle in the right direction.

Tags: David Mader , GAO , Jason Miller , Federal Drive

Wednesday - 03/11/2015, 06:20am EDT
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