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Rick Parrish, Senior Analyst, Forrester

The President's Management Agenda includes a big customer service component. Deputy Director for Management at OMB, Beth Cobert, details how she expects your agency to improve its customer service experience. Rick Parrish, senior analyst serving Customer Experience Professionals at Forrester, tells In Depth with Francis Rose what to expect in the year ahead.

Tags: Rick Parrish , Forrester , Beth Cobert , management , customer service , In Depth , Francis Rose

Friday - 11/14/2014, 04:17pm EST
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Jason Miller, Executive Editor, Federal News Radio

The Obama administration has been trying to measure and benchmark the costs and best practices of back-office functions that all agencies do. The Office of Management and Budget and the General Services Administration say it's the first step toward long-term and meaningful improvements in efficiency and effectiveness. Their efforts are starting to impress even skeptical agency managers. Federal News Radio's Executive Editor Jason Miller joined Tom Temin on the Federal Drive to discuss how some agencies are doing an about face when it comes to understanding the value of this benchmarking initiative.

Tags: Jason Miller , GSA , benchmarks , Benchmarking initiative , Federal Drive

Friday - 11/14/2014, 08:44am EST
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Dan Tangherlini, Administrator, General Services Administration

The General Services Administration has set aside 1.5 percent of its personnel budget for training and reinvestment in skills for the next fiscal year. GSA Administrator Dan Tangherlini says the focus will be on customer relations and evolving with technology. Federal News Radio's Executive Editor Jason Miller caught up with Tangherlini at the National Contract Management Association's annual government symposium. Tangherlini described his relationship with the Office of Management and Budget's Deputy Director for Management Beth Cobert and some of the things they're working on together on the Federal Drive.

Tags: GSA , Personnel , budget , Jason Miller , Dan Tangherlini , Beth Cobert , training , Federal Drive , Tom Temin

Wednesday - 11/05/2014, 09:27am EST
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GAO: OMB program inventory needs work to detect duplicative programs

The Government Accountability Office recommends that the Office of Management and Budget revise its guidance to agencies in order to collect better data for its governmentwide program inventory, which is meant to cut down on overlaps in program services.

Tags: GAO , GPRA Modernization Act , program duplication , database management , duplicative programs

Monday - 11/03/2014, 11:45am EST
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Jason Miller, Executive Editor, Federal News Radio

The Office of Management and Budget recently released an update to Circular A-123, a guide for agencies on managing risk at an enterprise level. A new report from the Association of Government Accountants examined the revision. Federal News Radio Executive Editor Jason Miller spoke with Emily Kopp on the Federal Drive about why A-123 is a big deal in government accounting circles.

Tags: Circular A-123 , management , Emily Kopp , accounting , AGA , Jason Miller , Risk management

Monday - 11/03/2014, 03:52pm EST
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The beginning of a HSPD-12 rewrite?

Rumors have been circulating over the last few months about a possible reconsideration of the identity management technologies agencies are implementing under Homeland Security Presidential Directive-12 (HSPD-12).

Tags: Technology , HSPD-12 , identity managment , GSA , NIST , Commerce , Jim Sheire , Grant Schneider , Mike Maraya , Paul Grant , DoD , Deb Gallagher , Jason Miller , Inside the Reporters Notebook

Monday - 11/03/2014, 04:45am EST

Takeaways from TechAmerica's Vision conference DoD style

If you are looking to understand the trends and drivers in the federal contracting market, few events are better than TechAmerica's annual Vision conference.

Tags: TechAmerica , Katrina McFarland , DoD , Research and development , Inside the Reporters Notebook

Monday - 11/03/2014, 04:45am EST

Doug Criscitello, Managing Director, Global Public Sector, Grant Thornton LLP

The ups and downs of federal budgeting require managers to be nimble and creative. Doug Criscitello has learned a few lessons from decades of work in federal finance. He was Chief Financial Officer of the Housing and Urban Development Department, and also held posts at the Congressional Budget Office and the Office of Management and Budget. He is now the managing director for the global public sector practice at Grant Thornton. He has also recently been inducted into the National Academy of Public Administration. He joined Tom Temin on the Federal Drive to discuss what he hopes to do at NAPA.

Tags: Doug Criscitello , Tom Temin , Federal Drive , HUD , budget , CFO , CBO , Grant Thornton , NAPA

Friday - 10/31/2014, 01:00pm EDT
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Beth Cobert, Deputy Director, Office of Management and Budget

Cross agency priorities get much of the focus so far in the President's Management Agenda for the rest of President Barack Obama's second term. But the PMA officially has four major components. Beth Cobert, the Deputy Director for Management at the Office of Management and Budget, laid out the four components in a keynote speech at the Executive Leadership Conference in Williamsburg Virginia last night. On In Depth with Francis Rose, she explained why she'll push hard on the agenda for the rest of the administration.

Tags: Beth Cobert , In Depth

Tuesday - 10/28/2014, 04:17pm EDT
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Cobert: Technology, innovation key to OMB's management agenda

Beth Cobert, deputy director for management at the Office of Management and Budget, told an audience of federal executives that agencies need to take advantage of technology and data to drive innovation in government.

Tags: Beth Cobert , management agenda , management , Technology , data , ACT-IAC , Executive Leadership Conference

Tuesday - 10/28/2014, 04:22pm EDT
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