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10:54 am, July 29, 2014

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Search Tags:  Nina Olson

Good IRS customer service now a taxpayer right

The newly adopted "Taxpayer Bill of Rights" will help IRS employees provide better service to taxpayers and sends a "message to Congress."

Tags: IRS , John Koskinen , National Taxpayer Advocate , Stephanie Wasko

Tuesday - 06/10/2014, 04:14pm EDT

Federal Drive Show Blog - January 14, 2014

On the Federal Drive show blog, you can listen to our interviews, find more information about the guests on the show each day, as well as links to other stories and resources we discuss.

Tags: federal drive , Rodney Harris , Tom Temin , Emily Kopp , Pete Kasperowicz , Brad Fitch , John Palguta

Tuesday - 01/14/2014, 10:08am EST

Report: Budget, training cuts put IRS 'at risk'

In an annual report to Congress, the National Taxpayer Advocate, Nina Olson, wrote that the IRS faces "unstable and chronic underfunding that puts at risk the IRS's ability to meet its current responsibilities, much less articulate and achieve the necessary transformation to an effective, modern tax agency."

Tags: IRS , budget , National Taxpayer Advocate , TIGTA , NTEU , Colleen Kelley , John Koskinen , Jack Moore

Friday - 01/10/2014, 04:40pm EST

Federal Drive Interviews -- April. 15, 2013

Nina Olson of the IRS talks about new penalties aimed at reducing tax-return related identity theft. Alan Paller of the SANS Institute offers insight on the increased cyber funding in President Obama's 2014 budget request. Dwight Sullivan, a civilian counsel with the Air Force Appellate Defense Division, discusses Defense Secretary Chuck Hagel's call to remove commanders' ability to overturn criminal convictions. Sandy Baum of George Washington University discusses a new study that calls on changes to the Pell Grant program. Erika Harrell of the Bureau of Justice Statistics talks about a new report on violence in the workplace. Cady North, a senior financial analyst with Bloomberg Government, talks about a new report on funding among six financial regulatory agencies.

Tags: federal drive , Alan Paller , Dwight Sullivan , Sandy Baum , Erika Harrell , Cady North

Monday - 04/15/2013, 09:57am EDT

In Depth interviews - Jan. 14

On the In Depth show blog, you can listen to the interviews, find more information about the guests on the show each day and links to additional resources.

Tags: Francis Rose , In Depth , Steve Kelman , Dov Szego , Bob Tobias , Andrew Sherrill

Monday - 01/14/2013, 09:07pm EST

IRS struggling to tackle massive surge in identity theft

Faced with declining resources, the Internal Revenue Service has diverted resources from elsewhere inside the agency to try and head off skyrocketing cases of identity theft stemming from tax refunds.

Tags: IRS , congress , House , House Oversight and Government Reform Commitee , TIGTA , GAO , National Taxpayer Advocate , J. Russell George , Gerry Connolly , Beth Tucker , James White , technology , cybersecurity , Jared Serbu

Friday - 11/30/2012, 06:16pm EST
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Demands increase, resources decline at IRS

Taxpayer Advocate Nina Olson concludes that the IRS "is subject to three diverging forces - increased responsibility for non-core tax administration duties, increasing demand for taxpayer service (including telephone assistance) and declining resources to meet that demand, and collection policies that mask a laissez faire attitude toward taxpayer harm under the guise of ‘efficiency.'"

Tags: IRS , mngt , customer service , contracting , outsourcing

Wednesday - 01/13/2010, 11:10am EST
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Taxpayer Advocate: IRS must address new health care laws

The most serious problem facing taxpayers and the IRS is a shared one. Taxpayer advocate Nina Olson has details.

Tags: federal drive , IRS , management , taxpayer advocate , best practices , Suzanne Kubota

Tuesday - 01/18/2011, 09:31am EST
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