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Search Tags:  Mindy Chiat

Feds improve customer service through data analysis

While government IT resources are shrinking, a dire need for improvements with customer interaction will be key to agencies survival.

Tags: management , customer service , mobile , web , ForeSee , e-government , BusinessUSA.gov , Federal Student Aid , Education Department , Dave Lewan , Efrain Gonzalez , Government Executive magazine , Taeja Smith

Wednesday - 06/27/2012, 12:01pm EDT