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Search Tags:  Martha Dorris

How to boost agency call center performance

Martha Dorris, deputy associate administrator at the Office of Citizen Services and Innovative Technologies at General Services Administration, shared some ideas from last month's GSA conference.

Tags: GSA , customer service , management , best practices , technology , In Depth

Tuesday - 10/11/2011, 03:48pm EDT
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Web 2.0 'flood gates to open' with GSA's agreements

Agency sets sights on next set of standard terms of service with providers

Tags: tech , Linda Cureton , Mike Ettner , Sheila Campbell , Teresa Nasif , GSA , NASA , YouTube , Flickr , Vimeo , blip.tv , Facebook , Myspace , Twitter , Ning , Web 2.0 , social media

Thursday - 03/26/2009, 12:12pm EDT
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Open gov lessons from GSA

Martha Dorris, deputy associate administrator of the Office of Citizen Services at the General Services Administration, explains how her agency has used e-gov initiatives to improve the customer experience.

Tags: GSA , open government , technology , In Depth

Tuesday - 04/26/2011, 06:25pm EDT
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MOC: Dorris explains split at GSA's Office of Citizen Services

Mobile apps, dashboards and contests are some of the tools being used to grow engagement. GSA's Martha Dorris explains.

Tags: Federal Drive , Management of Change 2010 , technology , GSA , Suzanne Kubota , contest , contestent , dashboards , mobile apps

Monday - 05/24/2010, 11:08am EDT
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In Depth Conversation: Obama administration's management agenda, one year later

A team of experts on government management and performance assesses the first year of the Obama administration.

Tags: In Depth Conversation , management , technology , best practices , cybersecurity , government 2.0 , Alan Balutis , Dave McClure , Robert Tobias , Donald Kettl , John Sindelar , Allan Burman , Stephen Benowitz , Fred Thompson , Gerry Gingrich

Tuesday - 01/26/2010, 06:22pm EST
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General Services Administration

June 10th, 2009

The General Services Administration has moved USA.gov and Gobierno.gov to the cloud. GSA Acting Administrator of the Office of Citizen Services and Communications Martha Dorris talks about why - and how - they moved these flagship Federal sites.

Tags: technology , General Service Administration ,

Wednesday - 06/10/2009, 12:10pm EDT
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