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DoT, NASA use Web 2.0 to increase satisfaction

What makes one federal agency better than another in terms of worker contentment? One of Washington's good government groups did some additional digging in the wake of the federal "Best Places to Work" survey and found that better communication using social networking tools helped at least two agencies move up the list.

Tags: management , pay and benefits , NAPA , Jennifer Dorn , DOT , NASA , Toni Dawsey , Best Places to Work , Max Cacas

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