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11:56 am, November 26, 2014

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Search Tags:  Management

Rick Parrish, Senior Analyst, Forrester

The President's Management Agenda includes a big customer service component. Deputy Director for Management at OMB, Beth Cobert, details how she expects your agency to improve its customer service experience. Rick Parrish, senior analyst serving Customer Experience Professionals at Forrester, tells In Depth with Francis Rose what to expect in the year ahead.

Tags: Rick Parrish , Forrester , OMB , Beth Cobert , management , customer service , In Depth , Francis Rose

Friday - 11/14/2014, 04:17pm EST
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Postal Service remains financially 'at-risk,' says GAO report

The USPS' ability to carry our its duties and remain financially self-sustaining continues to be at risk, according to a recently released GAO performance audit. Conducted over the past year, GAO's report found that the agency is projecting "unsustainable" losses through 2020.

Tags: USPS , GAO , Congress , workforce , workforce cuts , Darrell Issa , Committee on Oversight and Government Reform , POSTPlan , management , retirement , retirement benefits , pay and benefits

Friday - 11/14/2014, 03:39pm EST

Jason Miller, Executive Editor, Federal News Radio

The Obama administration's effort to benchmark costs and best practices of agency back-office functions is overcoming its initial skeptics. The Office of Management and Budget and the General Services Administration say this is the first step toward long-term and meaningful efficiency and effectiveness improvements. Federal News Radio Executive Editor Jason Miller tells In Depth with Francis Rose how some agencies are doing an about face when it comes to understanding the value of this benchmarking initiative.

Tags: GSA , Office of Management and Budget , management , efficiency , Jason Miller , Francis Rose , In Depth

Thursday - 11/13/2014, 02:29pm EST
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Jared Serbu, DoD Reporter, Federal News Radio

Leaders at the Army Corps of Engineers say the effects of climate change mean its vast network of civil works projects is going to have to contend with weather events that are more severe and most importantly less predictable. As Federal News Radio DoD Reporter Jared Serbu reports, the Corps is changing its planning process to account for that uncertainty, and it's about much more than building higher and stronger dams and levees.

Tags: Army Corps of Engineers , Army , Jared Serbu , In Depth , Francis Rose , climate change , management

Thursday - 11/13/2014, 02:27pm EST
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Joe Kaplan, Founding Principal, Passman & Kaplan, P.C.

The Justice Department Inspector General finds that a student hiring program was marred by nepotism. Two immigration administrators and a judge made the hiring of relatives seem like a routine practice in the Executive Office for Immigration Review. Joe Kaplan is founding principal at the Washington law firm Passman & Kaplan. He joined Tom Temin on the Federal Drive to review the rules about nepotism and how federal managers can avoid trouble.

Tags: Joe Kaplan , Passman & Kaplan, P.C. , Justice Department , inspector general , Executive Office for Immigration Review , nepotism , management , oversight

Wednesday - 11/12/2014, 05:02pm EST
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VA and the office of redundancy office

Veterans Affairs Secretary Bob McDonald is making news with his plans to reorganize the Department of Veterans Affairs. Jeff Neal, senior vice president for ICF International, says the Secretary's moves are a good start because VA, like most large agencies, has its fair share of redundant organizations.

Tags: Jeff Neal , ChiefHRO.com , Veterans Affairs , Bob McDonald , workforce , redundancy , DHS , management

Thursday - 11/13/2014, 02:51am EST

Threat to discipline 1,000 VA employees draws cheers and jeers

The biggest reorganization effort in VA history is underway, says Secretary Bob McDonald. His reform plan includes hiring a Chief Customer Service Officer and imposing disciplinary action on more than 1,000 employees. And while some praise McDonald's quick and decisive actions, others are urging a different approach that gives the accused an opportunity to respond.

Tags: VA , Robert McDonald , management , workforce , Carol Bonosaro , John Salamone , In Depth , Francis Rose , Matt Wingfield , oversight

Wednesday - 11/12/2014, 10:56am EST
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Ted Okada, Federal Emergency Management Agency

The White House has been telling agencies to used shared services for the better part of two, two-term administrations. The idea is to save cost and effort by pooling things agencies all do in common. But in practice it's not so easy. Ted Okada is the chief technology officer of the Federal Emergency Management Agency. He's taking a slightly different view of shared service. He contends sharing should be at least as much about data as about operations. Okada joined Tom Temin on the Federal Drive with details.

Tags: Ted Okada , FEMA , shared services , management , Federal Drive , Tom Temin

Tuesday - 11/11/2014, 10:55pm EST
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Stacia Hylton, Director, U.S. Marshals Service

The National Academy of Public Administration has elected a new class of fellows. They're tasked with examining and reporting to Congress on some of the most complex management and policy issues in government. Stacia Hylton is director of the U.S. Marshals Service at the Justice Department. Her law enforcement career spans more than three decades, where she's held positions such as Chief for the Judicial Security Programs and the Emergency Response Incident Commander for Ground Zero after 9-11. Director Hylton joined Tom Temin on the Federal Drive to describe how she got started.

Tags: Stacy Hylton , U.S. Marshals Service , DoJ , NAPA , NAPA fellow , management , Federal Drive , Tom Temin

Wednesday - 11/12/2014, 11:13am EST
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Deon Viergutz, President, Fort Meade Alliance

It's no surprise that guarding against cyber threats is a priority for agencies. Data breaches at Homeland Security and a computer threat at the White House are just a few of many recent cyber attacks to hit the federal government. Agency officials say security policies are important but so is employee training. The Fort Meade Alliance surveyed government IT professionals and found more than 60 percent agreed cyber training should be a top priority. Deon Viergutz, president of the Fort Meade Alliance, joined Tom Temin on the Federal Drive to discuss the survey.

Tags: Deon Viergutz , DHS , cybersecurity , Fort Meade Alliance , Federal Drive , Tom Temin , management , data breaches , training , workforce

Friday - 11/07/2014, 07:50am EST
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