MAXIMUS

Protected: CX Exchange 2024: Maximus’ MaryAnn Monroe on tech advances in experience capabilities

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Federal Insights

CX Exchange '24 Day 1 Maryann Monroe Maximus

Protected: CX Exchange 2024: Maximus’ MaryAnn Monroe on the only experience metric that matters

Federal Insights

Securing the Nation: Deep dive into federal SOCs

Federal Insights

AP/Charles Dharapak

At VA, AI and data optimization hold the promise of better health outcomes, job satisfaction

Federal Insights

Building purposeful CX: The importance of a holistic approach to improving customer outcomes

Federal Insights

How to ask the right questions to define AI use cases

Federal Insights

How modern security operations centers keep up with emerging threats

Artificial Intelligence

hand navigating digital experience on mobile

How to develop a ‘total experience’ approach to drive meaningful experiences and outcomes

Federal Insights

7 practical tips to inform your digital modernization initiatives in 2024

Federal Insights

Attack surface management: Practical cybersecurity in the age of digital transformation

Federal Insights

How to enhance federal CX and restore trust in government

Commentary

Want to operationalize AI responsibly? Take a holistic and scalable approach

Successful and responsible use of AI requires a roadmap based on desired outcomes and four other critical elements. We talk with AI guru Kathleen Featheringham…

Federal Insights

The powerful link between CX and cybersecurity is key to a prosperous digital ecosystem

The 2023 National Cybersecurity Strategy is a momentous document that will have a lasting influence on the global digital ecosystem. One aspect of the…

Commentary

Data governance — plus 3 other factors — critical to making actionable use of data

Federal Insights

Having loads of data isn’t enough. We talk with James Bench of Maximus about how to develop a practical governance strategy and about three other critical elements to make data actionable: data integration, data analytics and data security.