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Army cites progress at Arlington Cemetery

Army officials told Congress Thursday that they had made progress in reforming management at Arlington National Cemetery, an institution they said lacked a management foundation when a new management team took over in the wake of a scandal involving mismarked grave sites and other problems. Some members still are unhappy with the changes.

Tags: DoD , Congress , Arlington Cemetery , management , Army , Kathryn Condon , Karl Schneider , Patrick Hallinan , Mike Coffman , Jared Serbu

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Call center opens to field Arlington Cemetery inquiries

A new call center, staffed by professionals trained to handle grieving callers, is among the first technology upgrades the Army has made in the aftermath of a management scandal at Arlington National Cemetery last year. Phase two will involve tackling the massive challenge of digitizing the cemetery's paper records.

Tags: DoD , technology , Arlington National Cemetery , Army Information Technology Agency , Donald Adcock , call center , IT services , Jared Serbu , DoD Report

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Army puts brakes on insourcing

A directive signed this week by the secretary of the Army requires high-level review and analysis of any proposal to insource contracting functions. Outside groups have accused DoD of insourcing workers based on arbitrary quotas.

Tags: DoD , management , contracting , insourcing , Army , Robert Gates , Professional Services Council , Stan Soloway , DoD budget , Jared Serbu

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