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Excellence.gov Awards: USDA' s online self service replaces paper apps

The USDA in Idaho receives more than 17,000 paper applications for white water river permits. Processing those applications is costly and time consuming. So the agency set up an online self service system where applicants have 24/7 access.

Tags: John Hawk , USDA , 2011 Excellence.gov Awards , Forest Service , technology , Dorobek Insider

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