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3:18 am, October 1, 2014

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Search Tags:  In Depth

How to boost agency call center performance

Martha Dorris, deputy associate administrator at the Office of Citizen Services and Innovative Technologies at General Services Administration, shared some ideas from last month's GSA conference.

Tags: Martha Dorris , GSA , customer service , management , best practices , technology ,

Tuesday - 10/11/2011, 03:48pm EDT
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Why still so many cyber weaknesses at agencies?

Patricia Titus is Vice President of CISCO at Unisys.

Tags: Patricia Titus , cisco , Unisys , technology , Cybersecurity Update , GAO ,

Friday - 10/07/2011, 04:49pm EDT
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Analysis: Time for Congress to pass 'pragmatic' cyber rules

Larry Clinton, the president of the Internet Security Alliance, gives his assessment for some lawmakers' call for a code of conduct.

Tags: Larry Clinton , Internet Security Alliance , Cybersecurity Update , technology , House , Congress , industry ,

Thursday - 10/06/2011, 05:54pm EDT
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Retirees likely to be 'pleasantly surprised' with first COLA since 2008

Tammy Flanagan is the senior benefits director at the National Institute of Transition Planning.

Tags: Tammy Flanagan , pay and benefits , National Institute of Transition Planning , COLA ,

Friday - 10/07/2011, 04:44pm EDT
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Presidential Early Career Award winner studies air pollution risks

Dr. Gayle Hagler leads research in major developments that measure and map air pollutant emissions.

Tags: gayle hagler , EPA , presidential early career award for scientists and , presidential early career award for scientists and

Friday - 10/07/2011, 04:41pm EDT
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Federal News Countdown: Cyber unpreparedness, 20 best feds

Francis' guests are Rob Burton of Venable LLP and Alan Balutis of Cisco.

Tags: Alan Balutis , cisco , Rob Burton , Venable , Federal News Countdown ,

Friday - 10/07/2011, 04:17pm EDT
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GAO's recs to get FAA's Next Gen back on track

The Federal Aviation Administration's Next Gen system is falling behind its timeline to meet a 2012 deadline.

Tags: Gerald Dillingham , GAO , FAA , NextGen , technology ,

Thursday - 10/06/2011, 05:50pm EDT
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EPA's Reif a Presidential Early Career Award winner

Dr. David Reif is a statistician for EPA's National Center for Computational Toxicology.

Tags: david reif , presidential early career award , EPA , people ,

Thursday - 10/06/2011, 05:30pm EDT
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Meet Quest Software Public Sector's new CEO

Paul Christman is the new president and chief executive officer of Quest Software Public Sector.

Tags: Paul Christman , Quest Software , Industry Chatter , acquisition , contracting , technology ,

Thursday - 10/06/2011, 05:23pm EDT
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Bond on why he's leaving TechAmerica

Bond is going into the lobbying world. He talks about the federal tech landscape with In Depth with Francis Rose.

Tags: Phil Bond , TechAmerica , technology , contracting , acquisition ,

Thursday - 10/06/2011, 05:35pm EDT
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