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10:45 pm, October 1, 2014

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Federal Student Aid shifting toward a customer-centric approach to IT

Jerry Williams, the CIO of FSA, said he's reorganizing his office to establish customer service representatives to help the mission areas use IT more successfully.
April 10, 2014

Tags: technology , Jerry Williams , Federal Student Aid , education , Dell Federal , contracting , virtual data center , COBIT , IT management , customer service , Ask the CIO , Jason Miller

Thursday - 04/10/2014, 01:54pm EDT
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IRS reaches 'world class' stature for technology, management processes

The tax agency earned level 3 certifications for the Capability Maturity Model Integration (CMMI) and the IT Infrastructure Library (ITIL). Terry Milholland, the IRS CTO, said the standard approach to developing IT systems will increase productivity and capacity, while also bringing in much needed discipline.

Tags: technology , management , Terry Milholland , IRS , Business Systems Modernization , CMMI , standards , Jason Miller

Friday - 11/09/2012, 05:25am EST
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Army Research Lab stays flexible to meet IT needs

Rudy Mazariegos, ARL's acting chief information officer, said he's implementing the ITIL framework to help bring more discipline to the organization's processes.
October 4, 2012

Tags: technology , Rudy Mazariegos , Army Research Lab , Jason Miller , Ask the CIO

Thursday - 10/04/2012, 08:52pm EDT
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Enterprise email forcing broader changes for the Army

The Army and DISA are using more disciplined processes to implement technology upgrades. Email-in-the-cloud also is giving the Army better a firmer cyber posture, and it opens the door for a host of emerging technologies because of better identity management.

Tags: technology , Mike Krieger , David Simpson , Stephen Smith , Army , cybersecurity , cloud computing , Email-as-a-service , DISA , AFCEA DC , Reggie Brothers , research and development , identity management , Jason Miller , DoD

Wednesday - 02/22/2012, 05:15am EST
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U.S. Mint rebounding from technology deficiencies

Goutam Kundu, the agency's CIO, is focusing on reducing the number of applications, modernizing its systems and improving online customer service.
June 23, 2011

Tags: technology , U.S. Mint , Goutam Kundu , cloud computing , customer relationship management , Ask the CIO , Jason Miller

Thursday - 06/23/2011, 10:17pm EDT
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