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4:18 am, December 22, 2014

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Demands increase, resources decline at IRS

Taxpayer Advocate Nina Olson concludes that the IRS "is subject to three diverging forces - increased responsibility for non-core tax administration duties, increasing demand for taxpayer service (including telephone assistance) and declining resources to meet that demand, and collection policies that mask a laissez faire attitude toward taxpayer harm under the guise of ‘efficiency.'"

Tags: mngt , customer service , Nina Olson , contracting , outsourcing

Wednesday - 01/13/2010, 11:10am EST
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Modernizing Government: how to get there from here

The White House recently gave 50 of the largest private sector companies' CEOs homework to help the government change the way it uses technology. And now agencies have the tough assignment. We get tips from an industry pro.

Tags: technology , management , Barack Obama , OMB , best practices , performance management , Booz Allen Hamilton , Dave Mader

Thursday - 01/21/2010, 09:30am EST
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Moran resolute in his support of federal workers

Rep. Jim Moran (D-Va.) will introduce a Congressional Resolution today stating that federal employees are entitled to, and should come to expect, a reasonable degree of personal safety and security on the job.

Tags: P&B , Congressional Spotlight , Congress , federal workplace safety , Jim Moran , Pentagon

Tuesday - 03/16/2010, 11:08am EDT
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IRS Moves to Protect Taxpayer Data

Tags: mngt , cybersecurity , tech ,

Wednesday - 01/21/2009, 10:37am EST
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