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10:32 pm, February 28, 2015

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Obama budget to fix IRS' service woes, says commissioner

Internal Revenue Service Commissioner John Koskinen wants to get his agency to a point where Americans can make all their tax transactions online, and told the Senate Finance Committee that it needs funding close to what President Barack Obama has proposed.

Tags: John Koskinen , budget , Congress , Senate Finance Committee , Senate , Jory Heckman

Wednesday - 02/04/2015, 12:26pm EST

IRS workers hope to sway Congress to reverse budget cuts

IRS employees join other members of the National Treasury Employees Union for a week of lobbying Congress to support a funding increase. But will lawmakers listen?

Tags: NTEU , Colleen Kelley , Terry Scott , Jenny Brown , budget , Congress , Emily Kopp , union

Tuesday - 02/03/2015, 02:49pm EST

Public satisfaction with government services lowest in 16 years

A new report from the American Customer Satisfaction Index says that Americans' satisfaction with the services they receive from the federal government continue to decline. In addition, the public, by and large, is more satisfied with the services it receives in the private sector.

Tags: AFCI , Customer service , customer satisfaction , CFI Group , workforce , management , Michael OConnell

Tuesday - 01/27/2015, 02:00am EST

Uncle Sam faces a very taxing problem

Since at least the end of World War II, foreign governments have come to the U.S. to seek advice from the IRS on their tax compliance problems, says Senior Correspondent Mike Causey.

Tags: Mike Causeys Federal Report , Michael R. Leszcz , Mike Causey , Professional Managers Association , budget

Monday - 01/26/2015, 03:00am EST

Nina Olson, National Taxpayer Advocate, Internal Revenue Service

In Nina Olson's new report to Congress covering 2014, the National Taxpayer Advocate told of a grim situation for the IRS. Service has eroded badly, oversight is poor and tax administration is being reshaped in negative ways by forces outside the agency's control. There's plenty of blame to go around. But the situation isn't hopeless. Olson joined the Federal Drive with Tom Temin with more on the problems and possible solutions.

Tags: Nina Olson , National Taxpayer Advocate , Federal Drive , Tom Temin

Friday - 01/23/2015, 09:30am EST
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IRS' tale grows legs

The mainstream media has finally caught up to what Senior Correspondent Mike Causey has been reporting on for months: that budget and staff cuts at the IRS are negatively impacting the tax agency's ability to do its job.

Tags: Mike Causey , Mike Causeys Federal Report , budget

Thursday - 01/22/2015, 03:00am EST

Koskinen: Furloughs possible for IRS employees

Employees at the Internal Revenue Service may face two days of furloughs before the end of the fiscal year. IRS Commissioner John Koskinen detailed stark budget realities in an agency-wide e-mail to employees.

Tags: John Koskinen , budget , workforce , furloughs , Sean McCalley

Wednesday - 01/14/2015, 06:03pm EST

OMB to deliver much needed assistance around digital services

Beth Cobert, the deputy director for management at OMB, said the administration has to help agencies get the skills and capabilities to move to a digital world more quickly and improve the quality. She said an updated Digital Services Playbook is coming in the next month. The IRS is one of the few agencies to grasp how digital services can improve its mission.

Tags: technology , OMB , Beth Cobert , Peggy Sherry , Digital services , NAPA , ICF International , TechFAR , Digital Playbook , Jason Miller

Wednesday - 01/14/2015, 04:40am EST
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A taxing tax season: Press 2 to weep

When you make that call to the Internal Revenue Service with a tax question or a plea for help, maybe you'd better pack a lunch, says Senior Correspondent Mike Causey. You might be on hold for a very long time.

Tags: Mike Causey , Mike Causeys Federal Report , workforce ,

Tuesday - 01/13/2015, 02:00am EST

Digging through the new bills: Across-the-board cuts and more

We've gone through the first 400 bills in the new Congress to pull out those you'll want to watch, from a measure to kick political appointees out of the Federal Employees Health Benefits Plan to three that embrace across-the-board spending cuts.

Tags: Congress , House , Senate , budget , DoD , Veterans Affairs , HealthCare.gov , OPM , Emily Kopp

Thursday - 01/08/2015, 11:15am EST
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