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5:40 pm, January 29, 2015

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Public satisfaction with government services lowest in 16 years

A new report from the American Customer Satisfaction Index says that Americans' satisfaction with the services they receive from the federal government continue to decline. In addition, the public, by and large, is more satisfied with the services it receives in the private sector.

Tags: AFCI , customer service , customer satisfaction , CFI Group , workforce , management , Michael OConnell

Tuesday - 01/27/2015, 02:00am EST

Uncle Sam faces a very taxing problem

Since at least the end of World War II, foreign governments have come to the U.S. to seek advice from the IRS on their tax compliance problems, says Senior Correspondent Mike Causey.

Tags: Mike Causeys Federal Report , Michael R. Leszcz , Mike Causey , Professional Managers Association , budget

Monday - 01/26/2015, 03:00am EST

Nina Olson, National Taxpayer Advocate, Internal Revenue Service

In Nina Olson's new report to Congress covering 2014, the National Taxpayer Advocate told of a grim situation for the IRS. Service has eroded badly, oversight is poor and tax administration is being reshaped in negative ways by forces outside the agency's control. There's plenty of blame to go around. But the situation isn't hopeless. Olson joined the Federal Drive with Tom Temin with more on the problems and possible solutions.

Tags: Nina Olson , National Taxpayer Advocate , Federal Drive , Tom Temin

Friday - 01/23/2015, 09:30am EST
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IRS' tale grows legs

The mainstream media has finally caught up to what Senior Correspondent Mike Causey has been reporting on for months: that budget and staff cuts at the IRS are negatively impacting the tax agency's ability to do its job.

Tags: Mike Causey , Mike Causeys Federal Report , budget

Thursday - 01/22/2015, 03:00am EST

Koskinen: Furloughs possible for IRS employees

Employees at the Internal Revenue Service may face two days of furloughs before the end of the fiscal year. IRS Commissioner John Koskinen detailed stark budget realities in an agency-wide e-mail to employees.

Tags: John Koskinen , budget , workforce , furloughs , Sean McCalley

Wednesday - 01/14/2015, 06:03pm EST

OMB to deliver much needed assistance around digital services

Beth Cobert, the deputy director for management at OMB, said the administration has to help agencies get the skills and capabilities to move to a digital world more quickly and improve the quality. She said an updated Digital Services Playbook is coming in the next month. The IRS is one of the few agencies to grasp how digital services can improve its mission.

Tags: technology , OMB , Beth Cobert , Peggy Sherry , digital services , NAPA , ICF International , TechFAR , Digital Playbook , Jason Miller

Wednesday - 01/14/2015, 04:40am EST
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A taxing tax season: Press 2 to weep

When you make that call to the Internal Revenue Service with a tax question or a plea for help, maybe you'd better pack a lunch, says Senior Correspondent Mike Causey. You might be on hold for a very long time.

Tags: Mike Causey , Mike Causeys Federal Report , workforce ,

Tuesday - 01/13/2015, 02:00am EST

Digging through the new bills: Across-the-board cuts and more

We've gone through the first 400 bills in the new Congress to pull out those you'll want to watch, from a measure to kick political appointees out of the Federal Employees Health Benefits Plan to three that embrace across-the-board spending cuts.

Tags: Congress , House , Senate , budget , DoD , Veterans Affairs , HealthCare.gov , OPM , Emily Kopp

Thursday - 01/08/2015, 11:15am EST

Engineering a train wreck, or, China can you spare a yuan?

If you ran a business and were dedicated to delivering what others can't and won't - at bargain basement prices - would you rethink your mission? Senior Correspondent Mike Causey asks that question in today's column.

Tags: Mike Causey , Mike Causeys Federal Report , USPS , workforce , Congress

Monday - 01/12/2015, 02:00am EST

Don't blame the IRS for reduced services this year, says NTEU president

Colleen Kelley, president of the National Treasury Employees Union, says with fewer employees to answer phones at the IRS, she understands taxpayers' frustrations about filing questions going unanswered, but adds that the agency isn't any happier with its marching orders from Congress and the White House.

Tags: Colleen Kelley , John Koskinen , NTEU , Mike Causey , Jory Heckman , budget , workforce , Your Turn

Friday - 01/09/2015, 12:06pm EST
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