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Bill makes customer service part of feds' evaluations
The provision is one of many in a new bill passed out of a House committee last week to boost customer service at federal agencies. The Federal Customer Service Enhancement Act — or H.R. 538 — would direct the Office of Management and Budget to set customer service standards and name someone to be a customer relations representative at each agency.
Tags: House , House Committee on Oversight and Government Reform , customer service , GPRA Modernization , Federal Drive , Workforce , Management
Pre-screening process changes post undie-bomber
Changes are in the works for visa security passenger pre-screening efforts in the wake of Flight 253.
Tags: Congressional Spotlight , VISA , TSA , pre-screening , State , ICE , CBP , DHS ,
Rep. Cuellar pushing for performance based budgeting
Texas Democrat's bill would modernize how the government appropriates, measures funding. Agency progress with financial management oversight improves slightly, but still no consolidated audit opinion.
Tags: mngt , Diana Watson , Gene Dodaro , Richard Gregg , DHS , DoD , NASA , House Oversight and Government Reform Committee , GAO , Treasury , Army Corps of Engineers , Financial Management , audit opinion , CFO Act , Performance based budgeting
Experts optimistic about updated performance bill
Past attempts at government reform through evaluation haven't had much success. But with the recent passage of a law that updates GPRA, some experts say this time could be different.
Tags: Management , GPRA , OMB , government reform , Mark Warner , Tom Carper , Center for American Progress , Meg Beasley
Cuellar: Performance bill to drive results-oriented work
Rep. Henry Cuellar (D-Texas)explains the need for the Government Performance and Results Modernization Act of 2010, which has passed both houses of Congress.
Tags: Congress , accountability , ROWE , Government Performance and Results Modernization A , Management , Dorobek Insider
Law requires FEMA to streamline preparedness
Congressman Henry Cuellar's homeland security bill to direct the Federal Emergency Management Agency to assess the efficiency of homeland security grants is about to become law. He explains how it will work.
Tags: Federal Drive , Congressional Spotlight , Congress , FEMA , performance management , Management , DHS
Critical tests to decide future of DHS's virtual fence
CBP to implement and evaluate technologies at two sites in Arizona this year to see how well SBINet works and whether to continue deploying the technology. These tests are part of Secretary Napolitano's assessment of SBINet's value. Lawmakers remain pessimistic that the program can get back on track.
Tags: technology , Mark Borkowski , Chris Carney , Randy Hite , House Homeland Security Committee , DHS , CBP , GAO , Boeing , border security , SBINet , Jason Miller
OMB preparing performance management dashboard
Administration will list agencies' progress in meeting their high-priority goals detailed in the 2011 budget request. OMB wants quarterly updates to ensure agencies are on track to meet their plans of actions and milestones. Meanwhile, the House passes a bill to mandate a new type of performance management.
Tags: Management , Shelley Metzenbaum , Shelby Hallmark , Frank Anderson , OMB , Labor , DAU , Senior Executives Association , GPRA , PART , performance management , Jason Miller
